>I was in Overland Park KS. a few weeks ago and decided to visit VB. live
>and in person. I presented myself as an enthusiast and customer visiting
>the area. The counter staff (who wern't busy) was if anything
>"unenthusiastiac" and down right cold! I was directed to a returned goods
>area to the right of the counter and was told to note that "all sales are
>final" I was uninterested in the parts displayed there, but was curious to
>see the condition and type of the returned items. Again I was unimpressed.
> Iv'e decided to continue with Moss for obvious reasons.
Ironic... as I was at the Moss NJ location just yesterday myself. The
counter person (Tommy) was very polite and helpful. He asked me several
times if there was anything else I needed. He took the time to helpme look
up part numbers, etc.
I would have loved it if he jumped up and down when I told him I just got a
'62 MGA, but that's kinda asking a lot. I think we expect a lot more than
normal service because we love our cars, and to the folks who sell parts,
it's really just a job most of the time. Wouldn't it be neat if the guy
got really happy every time someone bought an MG ashtray?
Did you know that when you buy a new Saturn, you pick it up (take delivery)
right from the showroom floor, and the entire staff comes out and applauds
when you get in to drive off. Pretty clever marketing and all that. No
pushing you to the back of the lot into a dirty car now that they have your
money. I used to manage several AT&T phone center stores, and it's
impossible to have your people "up" all the time.
Dave
'62 MGA 1600 MkII
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