Hmmm..............this sounds familiar!
We ordered two door handles in July, received just one of the two. That one
was defective so we sent it back.
Our charge card was billed for two handles plus shipping.
Same story - credit to our card was promised, also return shipping on the
defective one. Numerous phone calls ensued. Eventually credit was given to
our charge card in November. We weren't credited for the return shipping
but, hey, I'm tired of wasting time on the phone.
It seems TRF has some real problems....................
British Sportscar Center
From: PAINTRIX@aol.com <PAINTRIX@aol.com>
To: firstname.lastname@example.org <email@example.com>
Date: Wednesday, December 01, 1999 6:22 AM
Subject: Moss Motors?? what about Roadster Factory!
>I have been debating whether to voice this on the list but it is still
>gnawing at me so hear goes. I bought a carpet kit from the roadster
>at the Twist party back in August for my 78 B with tan and black interior.
>They had one in stock at the store and was listed as being correct for my
>car. I paid with a credit card at the party and they promptly sent me the
>kit. Upon arrival I opened it an immediately discovered it was wrong. My
>guess it is for a much earlier B. I called and notified RF that I was
>returning it. No Problem they said, credit will be issued upon arrival.
>My credit card statement came, the charge hit in September. The October
>statement came, no credit posted yet. I call RF and speak with Joanie, no
>problem she says I am on schedule for the refund. My November card
>arrives still no credit. I call RF again, speak with Joanie again, she
>speak with John Swagger, I speak with John and he says I am inline for the
>credit, and these things take time. When asked he could not even tell me
>when a credit would be issued. It has been 12 weeks and upon further
>quizzing John final said I'd be issued a refund on Dec 16,
>I am no credit card transaction expert but something is wrong here.
>I did not dispute the charge immediately (I'm a trusting soul) I have paid
>interest on the price for two months plus the shipping charges to return
>kit. Money is not everything but what really gets me is the total lack on
>desire from John Swagger to keep a customer happy.
>I noticed in their Christmas Idea Book they are searching for investors to
>raise capital. After investing 300 bucks for a carpet kit with them and
>getting nothing in return but the run around I'd be hard pressed to invest
>hundred grand! And if asked by a potential investors I'd steer them to an
>internet start up.
>I have dealt with Moss a many occasions and the Roadster Factory a few
>But after this adventure with RF, I've installed Moss's number on my speed
>Can't do two hundred grand but hear my 2 cents worth!
>I feel better now.