I also had a Sears torque wrench that stopped working. It was engraved with
"lifetime guarentee" they replaced it with a new one but told me all I get now
is a 1-year guarantee.
Steve
Sent from my Verizon Wireless BlackBerry
-----Original Message-----
From: Mike MacLean <rrengineer.mike@att.net>
Sender: spridgets-bounces@autox.team.net
Date: Wed, 4 May 2011 09:45:58
To: <bjshov8@tx.rr.com><bjshov8@tx.rr.com>
Cc: spridgets@autox.team.net<spridgets@autox.team.net>
Subject: Re: [Spridgets] Thinking of Frank--Made in America
Yeah, well they won't replace all their hand tools for free. I had a Sears
torque wrench just fall apart at the head. I could have reassembled it myself,
but I thought they would just replace it for free because it was a hand tool
and it said Sears on it. The guy in the tool dept told me to go to the Sears
Outlet store across the street and they would take care of me. The outlet
store repairs Sears products as well as sells the at reduced prices. They told
me they would repair it for $60. He'll, a new one was $68! I still have not
replaced it 4 years later.
Mike MacLean
Sent from my iPhone
On May 4, 2011, at 7:57, <bjshov8@tx.rr.com> wrote:
> I have not had to test their warranty for 5 years or more but I did have
them replace a ratchet for me at that time and they did it without question.
I have heard rumors that they will not honor the warranty if you are using the
tools as a professional mechanic but I don't know if that is true or not.
>
> The type of tools that I buy from Sears are the ones that in my use I would
not expect to ever fail under normal use. If they were faulty I would know it
right away and take them back for replacement.
>
>
>> BJNoSHOV8 wrote: "I picked up various Sears sets on sale...."
>>
>> Do Craftsman tools still come with a lifetime guarantee?
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