Macgregors is indeed a one man operation. He does it all himself, from the
development, to the ordering, the receiving, packaging, shipping,
everything. I've known Matin MacGregor for almost 30 years, consider him a
personal friend, and would stand behind anything he says.
He can often fall behind in the timliness of his orders, usually because he
insists on doing it all first hand so it's done right, but rest assured he
is totally trustworthy.
Rich Chrysler
----- Original Message -----
From: "Mark and Kathy" <mgtrcars@galaxyinternet.net>
To: <healeys@Autox.Team.Net>
Sent: Saturday, December 01, 2007 7:48 AM
Subject: [Healeys] Parts Company Question
> My first order with Macgregor rubber parts isn't going very well. I was
> expecting my order a week and a half ago so decided to call for a tracking
> number yesterday. My order hadn't even been shipped yet.
>
> For those who have dealt with M R before are they always so slow and is
> their
> PR on letting customers know whats going on so poor?
>
> Maybe they're going through some growing pains here or something. I
> assume
> these folks are dependable and trust worthy.
>
> My concern is that they have my money and my parts. I almost just
> cancelled
> my order when they said it hadn't been sent yet. I suppose I'll just hang
> tight and see if the quality is worth waiting for as the list has pointed
> out
> in the past.
>
> This has been a different experience than working with Moss who usually
> lets
> me know parts availability, ship times, tracking number,
> etc. rather than keeping me in suspense for this long.
>
> Mark
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