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Re: Good service - Group 2 in Seattle

To: MG List <>
Subject: Re: Good service - Group 2 in Seattle
From: Max Heim <>
Date: Sun, 12 Mar 2006 08:55:00 -0800
Hmm, one wonders whether they omitted the spacer. And did the install one
this time?


Max Heim
'66 MGB GHN3L76149
If you're near Mountain View, CA,
it's the primer red one with chrome wires

on 3/11/06 10:09 PM, Philip Jones at wrote:

> Hi all.  Just wanted to give plaudits and recommendations to a local shop.
> I've had "Group 2" (, in Seattle, do a variety of
> jobs on my '72 MGBGT and '71 Midget (mainly around alignment and
> suspension).  About 3 - 4 months ago I had them replace the GT's discs (with
> drilled/slotted rotors, etc), wheel bearings, etc.  I usually only drive my
> GT a hundred miles a month or so, and it was just a couple weeks ago that
> one of the wheel bearings failed (catastrophically, with a bang and a lurch)
> on the freeway.  I had the car towed to their shop and explained the
> problem.
> Without being prompted, they took complete responsibility and said that they
> didn't know what had happened, but they would do whatever it took to make me
> happy.  It turns out that they needed to replace the stub axle on that side,
> along with the associated hardware and fasteners; and they also replaced the
> wheel bearing on the opposite side.  They said "we don't know how we screwed
> it up" (as in there was no clear cause of failure), but they didn't try to
> blame the bearing manufacturer or anybody else.  They checked with two other
> shops to make sure that they had a clear understanding of proper assembly,
> and didn't charge me for the repair.
> I felt that "they treated me right".  They were nothing less than pleasant
> and positive (and apologetic) about the whole thing.  I've been very very
> happy with the quality of their work previously - I've had them both correct
> other shop's work where it fits into their area of expertise, and also had
> them refer me elsewhere where they didn't have the necessary expertise.
> With all that, I can't help but publicly praise them.  It's too often (and
> too common) that bad experiences are shared - and it's noteworthy to receive
> exceptional service such as this.
> So, no financial interest, etc, etc; YMMV, but I'm happy and will definitely
> continue to use them and refer people to them.
> Phil

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