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[oletrucks] Vendor report

To: 60schevy@topica.com, oletrucks@autox.team.net, JOHNBS1969@aol.com,
Subject: [oletrucks] Vendor report
From: Mask1966@aol.com
Date: Mon, 20 Oct 2003 12:46:30 EDT
Fellow truckers,
   Over the years, I have read many reports on less than great vendors and 
poor customer service.  I'm here to tell you about a super experience I had 
a vendor who stands behind his products.  This spring, I wanted to replace 
the small (6-cylinder) radiator in my '65 getting ready for the V-8 transplant. 
I found on E-**y a guy named John Schneider at National Radiator in OK City, 
OK.  He had a new wide 3-row radiator for $100 less than local sources could 
provide.  I ordered it and it came promptly UPS.  It was made in Mexico as the 
box indicated, but looked great.  Well, six months later it started to leak 
along the bottom seam.  I e-mailed John and he said, no problem, send it back 
and he would replace.  I took the opportunity to drive up since I live 2 hours 
away.  He met me at the door, called me by name, and had a replacement ready 
for me in the office.  That's what I call customer service!  If you are 
about a replacement radiator, check this guy out.  Thanks, John.

Mike Klepp
'48 3100 5 window
'65 C-10 stepside
Wichita Falls, TX
oletrucks is devoted to Chevy and GM trucks built between 1941 and 1959

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