My reason for not backordering from MOSS is their practice of charging
your credit card for the full order even though they only ship part of
it. No other company I deal with does this they only charge when they
ship including Victoria British.
Peter.
>From: "Daryl May" <mayfam@sprynet.com>
>70 messages today, mostly on Moss quality.
>
>I have a different beef - misleading service, as in broken backorder
>promises. Like they said "3 to 4 weeks" and it turns into something
much
>longer.
>
>My research says this would be avoidable with just a little better
computer
>input. Here's how Moss works. You order Part A, and so did several
other
>people, and the Moss computer keeps a nice list in priority order - no
>problem so far.
>
>Part A is already on order from their suppliers, and it's enroute to
Moss
>with an ETA of "3 to 4 weeks". Moss's central computer knows what is
>arriving in that shipment, but the Parts Counter does not. The Parts
man
>makes the assumption that Part A will be arriving in that shipment in
>sufficient quantity to satisfy his backorders. That's why he advised
you
>that Part A would be shipped in "3 to 4 weeks".
>
>Poor assumption! In my case 2 only of Part A arrived to fulfill 6
orders.
>4 of us are whistling for our exhausr pipes. They haven't arrived at
Moss,
>but the Parts man will tell you now that they're in the next shipment
due
>on Date X. But he's just guessing.
>
>THE REMEDY IS NOT TO BITCH (THEY DON'T CARE OR REPLY). THE REMEDY IS
TO
>ORDER "ALL OR NONE AND NO BACKORDERS". THAT WOULD AFFECT THE
POCKETBOOK.
>
>Daryl
>
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