Tom,
They know, see my previous mail to MG B dimmers. You have both in
stock and just follow what customers are doing. Any propper organised
company has records of their sale over time and who bought the parts,
even customer behaviour and structure records. They know if you are a
friendly customer or a critical one, how much you have bought over
time, how much you send back complaining. Where do you live?
I can only say for most customers "cheap is beautiful" buying a cheap
part gives one the kick of the day.
I know customers coming to the counter having lists off prices of
competitors with them comparing simultaniously and only buy those
parts which are cheaper than at the competitor. This is true!!
Josef Eckert
Germany
Von: Tom Felts <tomfelts@windstream.net>
An: josef-eckert@t-online.de, Simon Lachlan
<simon.lachlan@homecall.co.uk>, 'Forum Healeys'
<Healeys@autox.team.net>
Betreff: Re: [Healeys] Problems with SC Parts
Datum: Sun, 13 Jan 2013 00:26:20 +0100
It also begs the question of how in the world would SC know so many
people want "cheap: parts? Do they tell them when they order, and
after X number of "cheap" requests, they just start selling all cheap
parts??
Selling inferior parts is a lack of quality concern on the part of
the seller and if they want to stay in business, they will do as much
as possible to keep quality at a high level.
tom
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