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Josef,I used to work for a parts supplier in the quality control departmen=
t. That is not the way we handled it. We investigated every claim &=C2=A0 a=
ttempted to correct every defective or=C2=A0 inaccurate part where possible=
. You are correct that most customers do not take the time to tell the supp=
lier when something is incorrect.Gary=C2=A0
On Sunday, August 6, 2023 at 03:26:43 AM CDT, josef-eckert@t-online.de =
<josef-eckert@t-online.de> wrote: =20
=20
=20
Gary,
Most, better nearly everything, the usual parts suppliers sell are incorrec=
t or better not identical to original parts or to original specification. B=
ut let me tell you as an employee of a big parts supplier here in Europe (L=
imora, SC Parts): Nearly all customers, maybe 99.9%, do not care. They modi=
fy anyway everything they are able to modify. Nothing can be as it was orig=
inally. I always here the new products, high torque starter, electronic ign=
ition, alternators in the body of generators, aluminium radiators, suspensi=
on, shock absorbers, engine parts, and, and, and, are so much better and mu=
ch advanced to what BMC originally supplied. You and I know they are wrong.=
But they WANT IT SO. And most customers are not willing to pay a premium p=
rice for a premium product. That`s it.
I can`t convince my boss to change anything, as it would reduce the profit!=
!!!
=C2=A0
Josef Eckert
K=C3=B6nigswinter/Germany
=C2=A0
=C2=A0
=C2=A0
=C2=A0=C2=A0=C2=A0Ken,I am disappointed by your reply.=C2=A0=C2=A0Of course=
all your inventory is the same. It is your specification that is incorrect=
.Even though the Healey mailing list agrees with me that the Moss specifica=
tion is too thick & I offered to send you additional photos & samples of or=
iginal padding material you apparently have no interest is correcting the e=
rror in your specification. "No thanks. We will just keep selling the incor=
rect parts because most customers don't waste their time trying to correct =
our problems." That is not a good message to send to your customers.By the =
way, where did you get 3/32" for the thickness of the padding? All my corre=
spondence has indicated 1/8"?=C2=A0Gary Hodson=C2=A0On Thursday, August 3, =
2023 at 03:42:57 PM CDT, Ken Hyndman <hyndmank@mossmotors.com> wrote:=C2=A0=
=C2=A0
Gary,
All our stock of the 851-310 straps are the same.
They can be returned or perhaps take off the padding off and put some 3/32=
=E2=80=9D gasket material in their place.
The split leg rivets should be able to re-use.
Ken
=C2=A0
=C2=A0
=EF=BB=BF =20
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<html><head></head><body><div class=3D"ydpa544e182yahoo-style-wrap" style=
=3D"font-family:Comic Sans MS, sans-serif;font-size:16px;"><div></div>
<div dir=3D"ltr" data-setdir=3D"false">Josef,</div><div dir=3D"ltr"=
data-setdir=3D"false">I used to work for a parts supplier in the quality c=
ontrol department. That is not the way we handled it. We investigated every=
claim & attempted to correct every defective or inaccurate=
part where possible. You are correct that most customers do not take the t=
ime to tell the supplier when something is incorrect.</div><div dir=3D"ltr"=
data-setdir=3D"false">Gary </div><div><br></div>
=20
</div><div id=3D"ydp20550636yahoo_quoted_1839972257" class=3D"ydp20=
550636yahoo_quoted">
<div style=3D"font-family:'Helvetica Neue', Helvetica, Arial, s=
ans-serif;font-size:13px;color:#26282a;">
=20
<div>
On Sunday, August 6, 2023 at 03:26:43 AM CDT, josef-eck=
ert@t-online.de <josef-eckert@t-online.de> wrote:
</div>
<div><br></div>
<div><br></div>
<div><div id=3D"ydp20550636yiv8378877455"><div><p style=3D"=
margin:0px;"><span style=3D"font-family:trebuchet ms, geneva;font-size:12pt=
;color:#000000;text-decoration:none;">Gary,<br clear=3D"none"></span></p>
<p style=3D"margin:0px;"><span style=3D"font-family:trebuchet ms, geneva;fo=
nt-size:12pt;color:#000000;text-decoration:none;">Most, better nearly every=
thing, the usual parts suppliers sell are incorrect or better not identical=
to original parts or to original specification. But let me tell you as an =
employee of a big parts supplier here in Europe (Limora, SC Parts): Nearly =
all customers, maybe 99.9%, do not care. They modify anyway everything they=
are able to modify. Nothing can be as it was originally. I always here the=
new products, high torque starter, electronic ignition, alternators in the=
body of generators, aluminium radiators, suspension, shock absorbers, engi=
ne parts, and, and, and, are so much better and much advanced to what BMC o=
riginally supplied. You and I know they are wrong. But they WANT IT SO. And=
most customers are not willing to pay a premium price for a premium produc=
t. That`s it.</span></p>
<p style=3D"margin:0px;"><span style=3D"font-family:trebuchet ms, geneva;fo=
nt-size:12pt;color:#000000;text-decoration:none;">I can`t convince my boss =
to change anything, as it would reduce the profit!!!!</span></p>
<p style=3D"margin:0px;"> </p>
<p style=3D"margin:0px;"><span style=3D"font-family:trebuchet ms, geneva;fo=
nt-size:12pt;color:#000000;text-decoration:none;">Josef Eckert</span></p>
<p style=3D"margin:0px;"><span style=3D"font-family:trebuchet ms, geneva;fo=
nt-size:12pt;color:#000000;text-decoration:none;">K=C3=B6nigswinter/Germany=
</span></p>
<div id=3D"ydp20550636yiv8378877455yqtfd76392" class=3D"ydp20550636yiv83788=
77455yqt6299099547"><p style=3D"margin:0px;"><span style=3D"font-family:ari=
al, helvetica, sans-serif;font-size:10pt;color:#000000;text-decoration:none=
;"> </span></p>
<p style=3D"margin:0px;"> </p>
<p style=3D"margin:0px;"> </p>
<div style=3D"position: relative; color: rgb(0, 0, 0); font-style: normal; =
font-weight: normal; font-stretch: normal; font-size: 12px; line-height: no=
rmal; font-family: Arial, Helvetica, sans-serif;">
<div class=3D"ydp20550636yiv8378877455ydpccfc7d9ayahoo_quoted">
<div style=3D"font-family:'Helvetica Neue', Helvetica, Arial, sans-serif;fo=
nt-size:13px;color:#26282a;">
<div> </div>
<div> </div>
<div>
<div>
<div style=3D"font-family:Comic Sans MS, sans-serif;font-size:16px;" class=
=3D"ydp20550636yiv8378877455ydpccfc7d9ayiv1905698552ydp5c792611yahoo-style-=
wrap">
<div> </div>
<div dir=3D"ltr">Ken,</div>
<div dir=3D"ltr">I am disappointed by your reply. </div>
<div dir=3D"ltr">Of course all your inventory is the same. It is your speci=
fication that is incorrect.</div>
<div dir=3D"ltr">Even though the Healey mailing list agrees with me that th=
e Moss specification is too thick & I offered to send you additional ph=
otos & samples of original padding material you apparently have no inte=
rest is correcting the error in your specification. "No thanks. We will jus=
t keep selling the incorrect parts because most customers don't waste their=
time trying to correct our problems." That is not a good message to send t=
o your customers.</div>
<div dir=3D"ltr">By the way, where did you get 3/32" for the thickness of t=
he padding? All my correspondence has indicated 1/8"? </div>
<div dir=3D"ltr">Gary Hodson</div>
<div dir=3D"ltr"> </div>
</div>
<div class=3D"ydp20550636yiv8378877455ydpccfc7d9ayiv1905698552yqt9158439476=
">
<div class=3D"ydp20550636yiv8378877455ydpccfc7d9ayiv1905698552ydpd6f07f87ya=
hoo_quoted">
<div style=3D"font-family:'Helvetica Neue', Helvetica, Arial, sans-serif;fo=
nt-size:13px;color:#26282a;">
<div>On Thursday, August 3, 2023 at 03:42:57 PM CDT, Ken Hyndman <hyndma=
nk@mossmotors.com> wrote:</div>
<div> </div>
<div> </div>
<div>
<div>
<div class=3D"ydp20550636yiv8378877455ydpccfc7d9ayiv1905698552ydpd6f07f87yi=
v5930224807WordSection1">
<p class=3D"ydp20550636yiv8378877455ydpccfc7d9ayiv1905698552ydpd6f07f87yiv5=
930224807MsoNormal">Gary,</p>
<p class=3D"ydp20550636yiv8378877455ydpccfc7d9ayiv1905698552ydpd6f07f87yiv5=
930224807MsoNormal">All our stock of the 851-310 straps are the same.</p>
<p class=3D"ydp20550636yiv8378877455ydpccfc7d9ayiv1905698552ydpd6f07f87yiv5=
930224807MsoNormal">They can be returned or perhaps take off the padding of=
f and put some 3/32=E2=80=9D gasket material in their place.</p>
<p class=3D"ydp20550636yiv8378877455ydpccfc7d9ayiv1905698552ydpd6f07f87yiv5=
930224807MsoNormal">The split leg rivets should be able to re-use.</p>
<p class=3D"ydp20550636yiv8378877455ydpccfc7d9ayiv1905698552ydpd6f07f87yiv5=
930224807MsoNormal">Ken</p>
<p class=3D"ydp20550636yiv8378877455ydpccfc7d9ayiv1905698552ydpd6f07f87yiv5=
930224807MsoNormal"> </p>
<div class=3D"ydp20550636yiv8378877455ydpccfc7d9ayiv1905698552ydpd6f07f87yi=
v5930224807yqt9567997871">
<div>
<div>
<div>
<div>
<div>
<div>
<div>
<blockquote style=3D"border:none;border-left:solid #CCCCCC 1.0pt;padding:0i=
n 0in 0in 6.0pt;margin:5.0pt 0in 5.0pt 4.8pt;">
<div>
<div>
<div>
<div>
<div>
<div>
<div>
<div>
<div>
<div>
<div>
<div>
<div>
<blockquote style=3D"margin-top:5.0pt;margin-bottom:5.0pt;">
<div>
<div>
<div>
<div style=3D"border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0in =
0in 0in;">
<div>
<p class=3D"ydp20550636yiv8378877455ydpccfc7d9ayiv1905698552ydpd6f07f87yiv5=
930224807MsoNormal"> </p>
</div>
</div>
</div>
</div>
</div>
</blockquote>
</div>
</div>
</div>
</div>
</div>
</div>
</div>
</div>
</div>
</div>
</div>
</div>
</div>
</blockquote>
</div>
</div>
</div>
</div>
</div>
</div>
</div>
</div>
</div>
</div>
</div>
</div>
</div>
</div>
</div>
</div>
</div>
</div>
</div>=EF=BB=BF</div></div></div></div>
</div>
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