Antonio, your letter is a good, level-headed response. If the salvage yard
owner doesn't feel the need to act when you've written a clear explanation
of the events, then it's time to write that yard off for good. Regardless
of what happens, I admire you for taking the time to write the letter. So
many times we just sit at home and complain, never take any action, and
wonder why nothing ever changes. Good luck with the situation.
'47 2nd 3100
From: Antonio R. Tijerino <email@example.com>
Date: Tuesday, June 01, 1999 11:50 PM
Subject: [oletrucks] Salvage yard experience
>Following is a copy of a letter I sent to the owner of local salvage
>yard. I went to this place last Friday and for some reason I was kicked
>out of the place. Honestly, I still have no idea what I did wrong. Just
>wanted to share the experience with the list members because negative
>and positive feedback should be shared.
>Dear Mr. Hunter.
>Last Friday May 28, I visited your Salvage yard, I was partly motivated
>by your ads in the Cruising News, by your Web site and partly because I
>was in need of good seat frame for my truck. After inquiring at the
>front for the seat frame a gentleman on the front desk suggested I go
>and look by myself, I decided to do so, after looking around I found
>what I was looking for and other stuff I could use. I was wearing clean
>clothes and decided to comeback the next day. I was very surprised when
>I was asked to leave in a rather rude manner, I was treated more fairly
>by your dog, usually they are the ones with the reputation of running
>people out of salvage yards in a rather violent way. I started to wonder
>what was it that I did wrong or was offensive. I came up with 4 possible
>1. Did not buy something on the first visit.
>2. My darker skin.
>3. As I was leaving I wandered into the room next door, I was attracted
>by an old
>wrecker that you have there, you see Mr. Hunter, I am an old car
>sometimes can not help myself when I see a jewel like that, it is
>chronic disease that I have, I guess I should seek professional help. My
>recommendation to you if you don't want people to wander into that room
>is to put a sign and if that does not work, ask people in a kind manner
>to abstain from going into that area, that would have worked for me.
>4. You don't care about customers and what customers have ($'s and a
>need for vintage parts)
>I think you are wasting your time and money advertising about your place
>trying to get people there and then when people gets there they are
>kicked out. From what I saw, it is my opinion that you cannot afford to
>treat your customers or prospective customers that way, specially when I
>did not see tons of customers scrambling all over each other trying you
>buy your parts. Another reason is that people like myself tend to share
>experiences with others, I personally belong to a couple local car
>clubs, a national club and subscribe to a couple Internet newsgroups, as
>a matter of fact one of these Internet newsgroups is working on putting
>together a list of salvage yards (Nationwide) that subscribers could use
>as a resource when looking for parts. As you can see Mr. Hunter, it is
>my experience that treating the customer right is the only way to make
>any business successful, I am surprised that after 40 years Gillys has
>not caught up to that philosophy.
>Thank you very much.
>Antonio R. Tijerino
>oletrucks is devoted to Chevy and GM trucks built between 1941 and 1959
oletrucks is devoted to Chevy and GM trucks built between 1941 and 1959