HF and their products' quality--or lack thereof--come up as a topic every now
and then. I think they're good for tools
you use once in a lifetime or the occasional quality product at a decent price.
However, the last two internet orders
I've placed had serious issues. In both cases they charged me for, and
shipped, something not even close to what I
ordered. The last time I ordered a power steering pump pulley puller set and
they sent a sheet metal screw assortment!
The items are, obviously, completely different and the part numbers weren't
even close (and the wrong items shipped were
quite a bit less expensive than what I ordered).
Anybody else having similar problems? It seems like they're using blind
monkeys to pull their stuff for shipment. In
both cases a call to customer service straightened things out, and they had me
keep the wrong items--whether I
needed/wanted them or not--but I wonder if they were to send me a compressor or
welder instead of the box of O-rings I
ordered if they'd be so generous.
bs
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Bob Spidell San Jose, CA bspidell@comcast.net
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