I've had some perfectly ok order from Rimmers, and some which have been
below the standard I'd like - and I'd expect that most people will find
this with most suppliers. Personally, I am still quite happy to use
Rimmer Bros - when they (or anyone else) sends me parts which aren't
acceptable, I send them back. Although I can see that might be more
inconvenient if you're not in the country......
>From: Nigel Anderson[SMTP:firstname.lastname@example.org]
>Sent: 05 August 1999 15:18
>To: Kirby T. Kenyon; email@example.com
>Subject: Re: Rimmer bros. complaint / VB praise
>I recieved parts today, some of which look like they were kicked around the
>warehouse before despatch.
>but then again my last order was fine.
>From: Kirby T. Kenyon <firstname.lastname@example.org>
>To: email@example.com <firstname.lastname@example.org>
>Date: 05 August 1999 14:29
>Subject: Rimmer bros. complaint / VB praise
>>Listers, I feel the need to vent some frustration!!!!!!
>>There have been many threads in the past about poor service from a supplier
>>but I wish to let it be know that Rimmer has, yet again, screwed up an
>>order on me.
>>It seems that their export sales feel no need to give a customer any
>>information about their order and their shipping department feels no need
>>to pack all the items ordered! How can a company stay in business with
>>this shoddy service?
>>I specifically ordered some things because I could get matching paint in
>>aerosol cans. They didn't inform me that they couldn't ship them through
>>the post and so just left them off the order. Most of the other items I
>>purchased were more expensive than the big 3 and seem to be of inferior
>>Anyone else have this trouble with Rimmer or is it just me?
>>On the other hand, Vic Brit sent me an order that was complete, well
>>packaged and received in only 2 days even though they had quoted 6-8 days.
>>Now that's what I call service!
>>'80 Spit 1500 (Kelley Greene)
>>'72 Spit MKIV (Stanley Mark IV)
>>'73 Spit 1500 (Moms Mably) Parts Car [mostly rusty shell]