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Re: Despatch details 15:22:38 -0000

To: aldon@yesit.co.uk (Aldon)
Subject: Re: Despatch details 15:22:38 -0000
Date: Thu, 31 Jan 2002 06:25:49 -0500 (EST)
Cc: rivergate@compuserve.com (Bill Perry), spridgets@autox.team.net
TO: Deana Mannings

Hello!

Pardon my tardiness in getting back to you on the attached. Check out on
new
aircraft for airline required my absence
from home for a protracted time period.

Distributor rec'd. a week or so ago in
apparent good shape. Am making appointment to have curve checked locally
to confirm in accordance with original advance map rec'd. and expect at
this
point there will be no problem.

Request a credit for standard shipping
be applied to my credit card account to
partially reimburse me for having to ship
distributor back to Aldon to correct their
original error. Certainly do not expect 
Aldon to pick up balance of air express
charge from US to UK (voluntary on my
part) but believe credit for standard shipping certainly in order in
cases such
as this.

Thank you very much for fixing the problem as expeditiously as possible
and returning the distributor forthwith.

We all make errors from time to time
and as long as these are corrected in
reasonable time (certainly the case in
my case) and the customer suffers no
further expense over and above what
he already paid for, then no damage is
done.

Cordially,
Robert E. Shlafer
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From "Aldon" <aldon at yesit.co.uk>
To: <PilotRob@webtv.net>
Subject: Despatch details
Date: Tue, 15 Jan 2002 15:22:38 -0000

Bob,
I have just been given the return despatch details for your distributor.

I know they are a few days late, however here they are.
Sent via Parcel Force Standard.
Consignment no 520999845
Despatch date 10-01-02
Estimated delivery - from 3 days.

As far as I know the distributor was found to have the incorrect curve, so
this has been corrected.
All the details are included in the parcel.

Apologies for the original distributor.  I hope this one reaches you OK.

Best Regards


Deana Mannings
Sales & Marketing Department
Aldon Automotive Ltd

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