I have ordered a number of tops and tonneaus from Robbins.
There products are well made but I too have found that their patterns
contain some errors and Doug always has an excuse.
As for having to fit all of the fasteners, that's a good thing as it
is only in that way that you can get a tight fit to the car.
Robbins makes some great product. With a tiny bit of effort, they
could make some outstanding product.
Jay
On Jun 1, 2010, at 9:33 PM, Charley Braum <cbaustin@verizon.net> wrote:
> I just purchased a Bugeye tonneau cover through 'topsonline.com'.
> It took a bit longer than I figured for delivery - about 5 weeks.
>
> Turns out it is a Robbins product, in their box with all their
> paperwork. The piece was shipped from 'Vic's Upholstery' with an
> address very near to Robbins'.
>
> The instructions clearly said that the turn fastener anchors were
> 'installed', I assumed that would be to make the location of the
> other fasteners a bit easier. WRONG.
>
> After numerous communications with Doug Robbins, including faxing
> the (Robbins) instruction sheet back to him for review, I find out
> that;
>
> None of the 'fasteners' are 'installed' (contrary to
> their own instructions),
> All Robbins tops and tonneaus are to be installed by a
> recommended 'professional'.
>
> It took about two weeks of various e-mails and faxes to get to
> that point.
>
> In addition, the slots for the rear hold-downs (the metal bar sewn
> into the pocket) are cut wrong and Doug's response was "Well,
> sometimes things have to be modified to fit a particular car".
> Vic's response (he was copied on all the communications) was
> "________________".
>
> The tonneau is very well made and, after consulting with my 'local
> professional' I'm sure it will fit and look good. Of course at that
> 'extra expense' not figured into the original project.
>
> Be careful out there,
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