For what it's worth, I purchased a Garmin GPS system for my father for his
birthday. When he and my mother then went to Europe for a driving vacation he
purchased the European road map plug-and-play chip for an additional $200+.
Plug and play my butt. Although it's supposed to be simple, you don't know if
it even works at all until you actually get to Europe and turn it on. Bad chip
- it could never acquire the signal. So for three weeks they had to lug this
thing around the continent constantly reminded that it sucked.
But the story gets better...
When they get back I tried to return it to where I purchased it - Buy.com. I
didn't want it exchanged or fixed as the trip was over and the chip useless.
Nope. Their return policy is good for a measly 14 days! Their customer
service is the worst. They only deal in e-mails (no phones), couldn't
comprehend or begin to understand the situation, and just keep pointing to
their return policy. I took it as high up the food chain as I could (a lost in
translation nightmare BTW), then disputed it with my credit card company. They
did fight the good fight, but in the end Buy.com wouldn't budge.
Two NO votes for Garmin and Buy.com. Food for thought.
Joe Merone
CF18928 5-speed
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