Subject: [Healeys] Fw: Fw: 851-310 Gas Tank Strap - Too thick - Westport Vintage Restorations 7-553606 - 5-6162672

From: warthodson--- via Healeys <[email-masked]>
Date: Sat, 5 Aug 2023 22:32:50 +0000 (UTC)

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=20

   ----- Forwarded Message ----- From: [email-masked] <[email-masked]=
om>To: Ken Hyndman <[email-masked]>Sent: Saturday, August 5, 2023 =
at 08:12:36 AM CDTSubject: Re: [Healeys] Fw: 851-310 Gas Tank Strap - Too t=
hick - Westport Vintage Restorations 7-553606 - 5-6162672
  Ken,I am disappointed by your reply.=C2=A0=C2=A0Of course all your invent=
ory is the same. It is your specification that is incorrect.Even though the=
 Healey mailing list agrees with me that the Moss specification is too thic=
k & I offered to send you additional photos & samples of original padding m=
aterial you apparently have no interest is correcting the error in your spe=
cification. "No thanks. We will just keep selling the incorrect parts becau=
se most customers don't waste their time trying to correct our problems." T=
hat is not a good message to send to your customers.By the way, where did y=
ou get 3/32" for the thickness of the padding? All my correspondence has in=
dicated 1/8"?=C2=A0Gary Hodson
    On Thursday, August 3, 2023 at 03:42:57 PM CDT, Ken Hyndman <hyndmank@m=
ossmotors.com> wrote: =20
=20
=20
Gary,
=20
All our stock of the 851-310 straps are the same.
=20
They can be returned or perhaps take off the padding off and put some 3/32=
=E2=80=9D gasket material in their place.
=20
The split leg rivets should be able to re-use.
=20
Ken
=20
 =C2=A0
=20

=20
   =20
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<html><head></head><body><div class=3D"ydpffdf53ceyahoo-style-wrap" style=
=3D"font-family:Comic Sans MS, sans-serif;font-size:16px;"><div></div>
        <div><br></div><div><br></div>
       =20
        </div><div id=3D"ydpccfc7d9ayahoo_quoted_2269685939" class=3D"ydpcc=
fc7d9ayahoo_quoted">
            <div style=3D"font-family:'Helvetica Neue', Helvetica, Arial, s=
ans-serif;font-size:13px;color:#26282a;">
                <div>----- Forwarded Message -----</div>
                <div><b>From:</b> [email-masked] &lt;[email-masked]=
&gt;</div><div><b>To:</b> Ken Hyndman &lt;[email-masked]&gt;</div>=
<div><b>Sent:</b> Saturday, August 5, 2023 at 08:12:36 AM CDT</div><div><b>=
Subject:</b> Re: [Healeys] Fw: 851-310 Gas Tank Strap - Too thick - Westpor=
t Vintage Restorations 7-553606 - 5-6162672</div><div><br></div>
                <div><div id=3D"ydpccfc7d9ayiv1905698552"><div style=3D"fon=
t-family:Comic Sans MS, sans-serif;font-size:16px;" class=3D"ydpccfc7d9ayiv=
1905698552ydp5c792611yahoo-style-wrap"><div></div>
        <div dir=3D"ltr">Ken,</div><div dir=3D"ltr">I am disappointed by yo=
ur reply.&nbsp;&nbsp;</div><div dir=3D"ltr">Of course all your inventory is=
 the same. It is your specification that is incorrect.</div><div dir=3D"ltr=
">Even though the Healey mailing list agrees with me that the Moss specific=
ation is too thick &amp; I offered to send you additional photos &amp; samp=
les of original padding material you apparently have no interest is correct=
ing the error in your specification. "No thanks. We will just keep selling =
the incorrect parts because most customers don't waste their time trying to=
 correct our problems." That is not a good message to send to your customer=
s.</div><div dir=3D"ltr">By the way, where did you get 3/32" for the thickn=
ess of the padding? All my correspondence has indicated 1/8"?&nbsp;</div><d=
iv dir=3D"ltr">Gary Hodson</div><div dir=3D"ltr"><br clear=3D"none"></div>
       =20
        </div><div id=3D"ydpccfc7d9ayiv1905698552yqt54315" class=3D"ydpccfc=
7d9ayiv1905698552yqt9158439476"><div id=3D"ydpccfc7d9ayiv1905698552ydpd6f07=
f87yahoo_quoted_1499490329" class=3D"ydpccfc7d9ayiv1905698552ydpd6f07f87yah=
oo_quoted">
            <div style=3D"font-family:'Helvetica Neue', Helvetica, Arial, s=
ans-serif;font-size:13px;color:#26282a;">
               =20
                <div>
                    On Thursday, August 3, 2023 at 03:42:57 PM CDT, Ken Hyn=
dman &lt;[email-masked]&gt; wrote:
                </div>
                <div><br clear=3D"none"></div>
                <div><br clear=3D"none"></div>
                <div><div id=3D"ydpccfc7d9ayiv1905698552ydpd6f07f87yiv59302=
24807">
<div class=3D"ydpccfc7d9ayiv1905698552ydpd6f07f87yiv5930224807WordSection1"=
<p class=3D"ydpccfc7d9ayiv1905698552ydpd6f07f87yiv5930224807MsoNormal">Gary=
,</p>=20
<p class=3D"ydpccfc7d9ayiv1905698552ydpd6f07f87yiv5930224807MsoNormal">All =
our stock of the 851-310 straps are the same.</p>=20
<p class=3D"ydpccfc7d9ayiv1905698552ydpd6f07f87yiv5930224807MsoNormal">They=
 can be returned or perhaps take off the padding off and put some 3/32=E2=
=80=9D gasket material in their place.</p>=20
<p class=3D"ydpccfc7d9ayiv1905698552ydpd6f07f87yiv5930224807MsoNormal">The =
split leg rivets should be able to re-use.</p>=20
<p class=3D"ydpccfc7d9ayiv1905698552ydpd6f07f87yiv5930224807MsoNormal">Ken<=
/p>=20
<p class=3D"ydpccfc7d9ayiv1905698552ydpd6f07f87yiv5930224807MsoNormal"> &nb=
sp;</p>=20
<div id=3D"ydpccfc7d9ayiv1905698552ydpd6f07f87yiv5930224807yqt91847" class=
=3D"ydpccfc7d9ayiv1905698552ydpd6f07f87yiv5930224807yqt9567997871"><div id=
=3D"ydpccfc7d9ayiv1905698552ydpd6f07f87yiv5930224807ydp33427958yahoo_quoted=
_1827100226"><div><div><div id=3D"ydpccfc7d9ayiv1905698552ydpd6f07f87yiv593=
0224807ydp33427958yiv1821168408"><div><div><div><blockquote style=3D"border=
:none;border-left:solid #CCCCCC 1.0pt;padding:0in 0in 0in 6.0pt;margin-left=
:4.8pt;margin-top:5.0pt;margin-right:0in;margin-bottom:5.0pt;"><div><div><d=
iv><div><div><div><div><div><div><div><div><div><div><blockquote style=3D"m=
argin-top:5.0pt;margin-bottom:5.0pt;"><div><div><div><div style=3D"border:n=
one;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0in 0in 0in;"><div><p clas=
s=3D"ydpccfc7d9ayiv1905698552ydpd6f07f87yiv5930224807MsoNormal"><br></p></d=
iv></div></div></div></div></blockquote></div></div></div></div></div></div=
></div></div></div></div></div></div></div>=20
</blockquote>
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            </div>
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            </div>
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_______________________________________________

Archive: http://www.team.net/pipermail/healeys http://autox.team.net/archive/healeys

[email-masked]
http://autox.team.net/mailman/listinfo/healeys

--===============3740220101236657394==--

---

From: josef-eckert--- via Healeys <[email-masked]>
Date: Sun, 6 Aug 2023 10:26:31 +0200 (CEST)

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Gary,
Most, better nearly everything, the usual parts suppliers sell are=20
incorrect or better not identical to original parts or to original=20
specification. But let me tell you as an employee of a big parts supplier=
=20
here in Europe (Limora, SC Parts): Nearly all customers, maybe 99.9%, do=20
not care. They modify anyway everything they are able to modify. Nothing=20
can be as it was originally. I always here the new products, high torque=20
starter, electronic ignition, alternators in the body of generators,=20
aluminium radiators, suspension, shock absorbers, engine parts, and, and,=
=20
and, are so much better and much advanced to what BMC originally supplied.=
=20
You and I know they are wrong. But they WANT IT SO. And most customers are=
=20
not willing to pay a premium price for a premium product. That`s it.
I can`t convince my boss to change anything, as it would reduce the=20
profit!!!!
=20
Josef Eckert
K=C3=B6nigswinter/Germany
=20
=20
=20
=20
=20
=20
Ken,
I am disappointed by your reply. =20
Of course all your inventory is the same. It is your specification that is=
=20
incorrect.
Even though the Healey mailing list agrees with me that the Moss=20
specification is too thick & I offered to send you additional photos &=20
samples of original padding material you apparently have no interest is=20
correcting the error in your specification. "No thanks. We will just keep=
=20
selling the incorrect parts because most customers don't waste their time=
=20
trying to correct our problems." That is not a good message to send to your=
=20
customers.
By the way, where did you get 3/32" for the thickness of the padding? All=
=20
my correspondence has indicated 1/8"?=20
Gary Hodson
=20
On Thursday, August 3, 2023 at 03:42:57 PM CDT, Ken Hyndman=20
<[email-masked]> wrote:
=20
=20

Gary,

They can be returned or perhaps take off the padding off and put some 3/32=
=E2=80=9D=20
gasket material in their place.

Ken

=20

     =20

=EF=BB=BF
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<html><head><meta http-equiv=3D"Content-Type" content=3D"text/html; charset=
=3DUTF-8"/><title></title></head><body><p style=3D"margin: 0px;"><span styl=
e=3D"font-family: trebuchet ms, geneva; font-size: 12pt; color: #000000; te=
xt-decoration: none;">Gary,<br /></span></p>
<p style=3D"margin: 0px;"><span style=3D"font-family: trebuchet ms, geneva;=
 font-size: 12pt; color: #000000; text-decoration: none;">Most, better near=
ly everything, the usual parts suppliers sell are incorrect or better not i=
dentical to original parts or to original specification. But let me tell yo=
u as an employee of a big parts supplier here in Europe (Limora, SC Parts):=
 Nearly all customers, maybe 99.9%, do not care. They modify anyway everyth=
ing they are able to modify. Nothing can be as it was originally. I always =
here the new products, high torque starter, electronic ignition, alternator=
s in the body of generators, aluminium radiators, suspension, shock absorbe=
rs, engine parts, and, and, and, are so much better and much advanced to wh=
at BMC originally supplied. You and I know they are wrong. But they WANT IT=
 SO. And most customers are not willing to pay a premium price for a premiu=
m product. That`s it.</span></p>
<p style=3D"margin: 0px;"><span style=3D"font-family: trebuchet ms, geneva;=
 font-size: 12pt; color: #000000; text-decoration: none;">I can`t convince =
my boss to change anything, as it would reduce the profit!!!!</span></p>
<p style=3D"margin: 0px;">&nbsp;</p>
<p style=3D"margin: 0px;"><span style=3D"font-family: trebuchet ms, geneva;=
 font-size: 12pt; color: #000000; text-decoration: none;">Josef Eckert</spa=
n></p>
<p style=3D"margin: 0px;"><span style=3D"font-family: trebuchet ms, geneva;=
 font-size: 12pt; color: #000000; text-decoration: none;">K&ouml;nigswinter=
/Germany</span></p>
<p style=3D"margin: 0px;"><span style=3D"font-family:arial,helvetica,sans-s=
erif;font-size:10pt;color:#000000;text-decoration:none">&nbsp;</span></p>
<p style=3D"margin: 0px;">&nbsp;</p>
<p style=3D"margin: 0px;">&nbsp;</p>
<div style=3D"position: relative; color: #000000; font: 12px Arial,Helvetic=
a,sans-serif;">
<div class=3D"ydpccfc7d9ayahoo_quoted">
<div style=3D"font-family: 'Helvetica Neue', Helvetica, Arial, sans-serif; =
font-size: 13px; color: #26282a;">
<div>&nbsp;</div>
<div>&nbsp;</div>
<div>
<div>
<div class=3D"ydpccfc7d9ayiv1905698552ydp5c792611yahoo-style-wrap" style=3D=
"font-family: Comic Sans MS, sans-serif; font-size: 16px;">
<div>&nbsp;</div>
<div dir=3D"ltr">Ken,</div>
<div dir=3D"ltr">I am disappointed by your reply.&nbsp;&nbsp;</div>
<div dir=3D"ltr">Of course all your inventory is the same. It is your speci=
fication that is incorrect.</div>
<div dir=3D"ltr">Even though the Healey mailing list agrees with me that th=
e Moss specification is too thick &amp; I offered to send you additional ph=
otos &amp; samples of original padding material you apparently have no inte=
rest is correcting the error in your specification. "No thanks. We will jus=
t keep selling the incorrect parts because most customers don't waste their=
 time trying to correct our problems." That is not a good message to send t=
o your customers.</div>
<div dir=3D"ltr">By the way, where did you get 3/32" for the thickness of t=
he padding? All my correspondence has indicated 1/8"?&nbsp;</div>
<div dir=3D"ltr">Gary Hodson</div>
<div dir=3D"ltr">&nbsp;</div>
</div>
<div class=3D"ydpccfc7d9ayiv1905698552yqt9158439476">
<div class=3D"ydpccfc7d9ayiv1905698552ydpd6f07f87yahoo_quoted">
<div style=3D"font-family: 'Helvetica Neue', Helvetica, Arial, sans-serif; =
font-size: 13px; color: #26282a;">
<div>On Thursday, August 3, 2023 at 03:42:57 PM CDT, Ken Hyndman &lt;hyndma=
[email-masked]&gt; wrote:</div>
<div>&nbsp;</div>
<div>&nbsp;</div>
<div>
<div>
<div class=3D"ydpccfc7d9ayiv1905698552ydpd6f07f87yiv5930224807WordSection1"=
<p class=3D"ydpccfc7d9ayiv1905698552ydpd6f07f87yiv5930224807MsoNormal">Gary=
,</p>
<p class=3D"ydpccfc7d9ayiv1905698552ydpd6f07f87yiv5930224807MsoNormal">All =
our stock of the 851-310 straps are the same.</p>
<p class=3D"ydpccfc7d9ayiv1905698552ydpd6f07f87yiv5930224807MsoNormal">They=
 can be returned or perhaps take off the padding off and put some 3/32&rdqu=
o; gasket material in their place.</p>
<p class=3D"ydpccfc7d9ayiv1905698552ydpd6f07f87yiv5930224807MsoNormal">The =
split leg rivets should be able to re-use.</p>
<p class=3D"ydpccfc7d9ayiv1905698552ydpd6f07f87yiv5930224807MsoNormal">Ken<=
/p>
<p class=3D"ydpccfc7d9ayiv1905698552ydpd6f07f87yiv5930224807MsoNormal">&nbs=
p;</p>
<div class=3D"ydpccfc7d9ayiv1905698552ydpd6f07f87yiv5930224807yqt9567997871=
">
<div>
<div>
<div>
<div>
<div>
<div>
<div>
<blockquote style=3D"border: none; border-left: solid #CCCCCC 1.0pt; paddin=
g: 0in 0in 0in 6.0pt; margin: 5.0pt 0in 5.0pt 4.8pt;">
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<div>
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<div style=3D"border: none; border-top: solid #E1E1E1 1.0pt; padding: 3.0pt=
 0in 0in 0in;">
<div>
<p class=3D"ydpccfc7d9ayiv1905698552ydpd6f07f87yiv5930224807MsoNormal">&nbs=
p;</p>
</div>
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</div>
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</blockquote>
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</blockquote>
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[email-masked]

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---

From: warthodson--- via Healeys <[email-masked]>
Date: Sun, 6 Aug 2023 13:58:29 +0000 (UTC)

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 Josef,I used to work for a parts supplier in the quality control departmen=
t. That is not the way we handled it. We investigated every claim &=C2=A0 a=
ttempted to correct every defective or=C2=A0 inaccurate part where possible=
. You are correct that most customers do not take the time to tell the supp=
lier when something is incorrect.Gary=C2=A0
    On Sunday, August 6, 2023 at 03:26:43 AM CDT, [email-masked] =
<[email-masked]> wrote: =20
=20
=20
Gary,

Most, better nearly everything, the usual parts suppliers sell are incorrec=
t or better not identical to original parts or to original specification. B=
ut let me tell you as an employee of a big parts supplier here in Europe (L=
imora, SC Parts): Nearly all customers, maybe 99.9%, do not care. They modi=
fy anyway everything they are able to modify. Nothing can be as it was orig=
inally. I always here the new products, high torque starter, electronic ign=
ition, alternators in the body of generators, aluminium radiators, suspensi=
on, shock absorbers, engine parts, and, and, and, are so much better and mu=
ch advanced to what BMC originally supplied. You and I know they are wrong.=
 But they WANT IT SO. And most customers are not willing to pay a premium p=
rice for a premium product. That`s it.

I can`t convince my boss to change anything, as it would reduce the profit!=
!!!

=C2=A0

Josef Eckert

=C2=A0

=C2=A0

=C2=A0
=C2=A0=C2=A0=C2=A0Ken,I am disappointed by your reply.=C2=A0=C2=A0Of course=
 all your inventory is the same. It is your specification that is incorrect=
.Even though the Healey mailing list agrees with me that the Moss specifica=
tion is too thick & I offered to send you additional photos & samples of or=
iginal padding material you apparently have no interest is correcting the e=
rror in your specification. "No thanks. We will just keep selling the incor=
rect parts because most customers don't waste their time trying to correct =
our problems." That is not a good message to send to your customers.By the =
way, where did you get 3/32" for the thickness of the padding? All my corre=
spondence has indicated 1/8"?=C2=A0Gary Hodson=C2=A0On Thursday, August 3, =
2023 at 03:42:57 PM CDT, Ken Hyndman <[email-masked]> wrote:=C2=A0=
=C2=A0
Gary,

Ken

=C2=A0

=C2=A0

=EF=BB=BF =20
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<html><head></head><body><div class=3D"ydpa544e182yahoo-style-wrap" style=
=3D"font-family:Comic Sans MS, sans-serif;font-size:16px;"><div></div>
        <div dir=3D"ltr" data-setdir=3D"false">Josef,</div><div dir=3D"ltr"=
 data-setdir=3D"false">I used to work for a parts supplier in the quality c=
ontrol department. That is not the way we handled it. We investigated every=
 claim &amp;&nbsp; attempted to correct every defective or&nbsp; inaccurate=
 part where possible. You are correct that most customers do not take the t=
ime to tell the supplier when something is incorrect.</div><div dir=3D"ltr"=
 data-setdir=3D"false">Gary&nbsp;</div><div><br></div>
       =20
        </div><div id=3D"ydp20550636yahoo_quoted_1839972257" class=3D"ydp20=
550636yahoo_quoted">
            <div style=3D"font-family:'Helvetica Neue', Helvetica, Arial, s=
ans-serif;font-size:13px;color:#26282a;">
               =20
                <div>
                    On Sunday, August 6, 2023 at 03:26:43 AM CDT, josef-eck=
[email-masked] &lt;[email-masked]&gt; wrote:
                </div>
                <div><br></div>
                <div><br></div>
                <div><div id=3D"ydp20550636yiv8378877455"><div><p style=3D"=
margin:0px;"><span style=3D"font-family:trebuchet ms, geneva;font-size:12pt=
;color:#000000;text-decoration:none;">Gary,<br clear=3D"none"></span></p>
<p style=3D"margin:0px;"><span style=3D"font-family:trebuchet ms, geneva;fo=
nt-size:12pt;color:#000000;text-decoration:none;">Most, better nearly every=
thing, the usual parts suppliers sell are incorrect or better not identical=
 to original parts or to original specification. But let me tell you as an =
employee of a big parts supplier here in Europe (Limora, SC Parts): Nearly =
all customers, maybe 99.9%, do not care. They modify anyway everything they=
 are able to modify. Nothing can be as it was originally. I always here the=
 new products, high torque starter, electronic ignition, alternators in the=
 body of generators, aluminium radiators, suspension, shock absorbers, engi=
ne parts, and, and, and, are so much better and much advanced to what BMC o=
riginally supplied. You and I know they are wrong. But they WANT IT SO. And=
 most customers are not willing to pay a premium price for a premium produc=
t. That`s it.</span></p>
<p style=3D"margin:0px;"><span style=3D"font-family:trebuchet ms, geneva;fo=
nt-size:12pt;color:#000000;text-decoration:none;">I can`t convince my boss =
to change anything, as it would reduce the profit!!!!</span></p>
<p style=3D"margin:0px;">&nbsp;</p>
<p style=3D"margin:0px;"><span style=3D"font-family:trebuchet ms, geneva;fo=
nt-size:12pt;color:#000000;text-decoration:none;">Josef Eckert</span></p>
<p style=3D"margin:0px;"><span style=3D"font-family:trebuchet ms, geneva;fo=
nt-size:12pt;color:#000000;text-decoration:none;">K=C3=B6nigswinter/Germany=
</span></p>
<div id=3D"ydp20550636yiv8378877455yqtfd76392" class=3D"ydp20550636yiv83788=
77455yqt6299099547"><p style=3D"margin:0px;"><span style=3D"font-family:ari=
al, helvetica, sans-serif;font-size:10pt;color:#000000;text-decoration:none=
;">&nbsp;</span></p>
<p style=3D"margin:0px;">&nbsp;</p>
<p style=3D"margin:0px;">&nbsp;</p>
<div style=3D"position: relative; color: rgb(0, 0, 0); font-style: normal; =
font-weight: normal; font-stretch: normal; font-size: 12px; line-height: no=
rmal; font-family: Arial, Helvetica, sans-serif;">
<div class=3D"ydp20550636yiv8378877455ydpccfc7d9ayahoo_quoted">
<div style=3D"font-family:'Helvetica Neue', Helvetica, Arial, sans-serif;fo=
nt-size:13px;color:#26282a;">
<div>&nbsp;</div>
<div>&nbsp;</div>
<div>
<div>
<div style=3D"font-family:Comic Sans MS, sans-serif;font-size:16px;" class=
=3D"ydp20550636yiv8378877455ydpccfc7d9ayiv1905698552ydp5c792611yahoo-style-=
wrap">
<div>&nbsp;</div>
<div dir=3D"ltr">Ken,</div>
<div dir=3D"ltr">I am disappointed by your reply.&nbsp;&nbsp;</div>
<div dir=3D"ltr">Of course all your inventory is the same. It is your speci=
fication that is incorrect.</div>
<div dir=3D"ltr">Even though the Healey mailing list agrees with me that th=
e Moss specification is too thick &amp; I offered to send you additional ph=
otos &amp; samples of original padding material you apparently have no inte=
rest is correcting the error in your specification. "No thanks. We will jus=
t keep selling the incorrect parts because most customers don't waste their=
 time trying to correct our problems." That is not a good message to send t=
o your customers.</div>
<div dir=3D"ltr">By the way, where did you get 3/32" for the thickness of t=
he padding? All my correspondence has indicated 1/8"?&nbsp;</div>
<div dir=3D"ltr">Gary Hodson</div>
<div dir=3D"ltr">&nbsp;</div>
</div>
<div class=3D"ydp20550636yiv8378877455ydpccfc7d9ayiv1905698552yqt9158439476=
">
<div class=3D"ydp20550636yiv8378877455ydpccfc7d9ayiv1905698552ydpd6f07f87ya=
hoo_quoted">
<div style=3D"font-family:'Helvetica Neue', Helvetica, Arial, sans-serif;fo=
nt-size:13px;color:#26282a;">
<div>On Thursday, August 3, 2023 at 03:42:57 PM CDT, Ken Hyndman &lt;hyndma=
[email-masked]&gt; wrote:</div>
<div>&nbsp;</div>
<div>&nbsp;</div>
<div>
<div>
<div class=3D"ydp20550636yiv8378877455ydpccfc7d9ayiv1905698552ydpd6f07f87yi=
v5930224807WordSection1">
<p class=3D"ydp20550636yiv8378877455ydpccfc7d9ayiv1905698552ydpd6f07f87yiv5=
930224807MsoNormal">Gary,</p>
<p class=3D"ydp20550636yiv8378877455ydpccfc7d9ayiv1905698552ydpd6f07f87yiv5=
930224807MsoNormal">All our stock of the 851-310 straps are the same.</p>
<p class=3D"ydp20550636yiv8378877455ydpccfc7d9ayiv1905698552ydpd6f07f87yiv5=
930224807MsoNormal">They can be returned or perhaps take off the padding of=
f and put some 3/32=E2=80=9D gasket material in their place.</p>
<p class=3D"ydp20550636yiv8378877455ydpccfc7d9ayiv1905698552ydpd6f07f87yiv5=
930224807MsoNormal">The split leg rivets should be able to re-use.</p>
<p class=3D"ydp20550636yiv8378877455ydpccfc7d9ayiv1905698552ydpd6f07f87yiv5=
930224807MsoNormal">Ken</p>
<p class=3D"ydp20550636yiv8378877455ydpccfc7d9ayiv1905698552ydpd6f07f87yiv5=
930224807MsoNormal">&nbsp;</p>
<div class=3D"ydp20550636yiv8378877455ydpccfc7d9ayiv1905698552ydpd6f07f87yi=
v5930224807yqt9567997871">
<div>
<div>
<div>
<div>
<div>
<div>
<div>
<blockquote style=3D"border:none;border-left:solid #CCCCCC 1.0pt;padding:0i=
n 0in 0in 6.0pt;margin:5.0pt 0in 5.0pt 4.8pt;">
<div>
<div>
<div>
<div>
<div>
<div>
<div>
<div>
<div>
<div>
<div>
<div>
<div>
<blockquote style=3D"margin-top:5.0pt;margin-bottom:5.0pt;">
<div>
<div>
<div>
<div style=3D"border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0in =
0in 0in;">
<div>
<p class=3D"ydp20550636yiv8378877455ydpccfc7d9ayiv1905698552ydpd6f07f87yiv5=
930224807MsoNormal">&nbsp;</p>
</div>
</div>
</div>
</div>
</div>
</blockquote>
</div>
</div>
</div>
</div>
</div>
</div>
</div>
</div>
</div>
</div>
</div>
</div>
</div>
</blockquote>
</div>
</div>
</div>
</div>
</div>
</div>
</div>
</div>
</div>
</div>
</div>
</div>
</div>
</div>
</div>
</div>
</div>
</div>
</div>=EF=BB=BF</div></div></div></div>
            </div>
        </div></body></html>
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Content-Transfer-Encoding: 7bit
Content-Disposition: inline

[email-masked]

--===============3224606356694738075==--

---

From: josef-eckert--- via Healeys <[email-masked]>
Date: Sun, 6 Aug 2023 16:28:59 +0200 (CEST)

--===============8489611740063730429==
	boundary="----=_Part_209012_726468404.1691332139209"

------=_Part_209012_726468404.1691332139209
Content-Transfer-Encoding: quoted-printable

Gary,
These day you cannot survive in the shark sea, when you do a detailed=20
quality control.
Most parts are comming from far east, mainly China and Taiwan. The parts=20
were taken out of the containers and sold without further checking.
Staff for doing it is expensive. Only those parts which are prone to=20
failure where checked randomly. Actually there are big quality problems=20
with regulators RB106 or RB340 for generators. I have to calibrate each of=
=20
them comming in which takes me around 5 minutes each. Half of the coming in=
=20
regulators, are not calibratable at all and they go directly into the bin.=
=20
As said quality is below cero, but they are cheap and they all coming from=
=20
the same source. Easier/cheaper to bin half of them, then looking for a=20
better source.
And there is no one doing them in quality. Same with high torque starter=20
motors or alternators in the body of a generator.
For my own brish classic carsl=C3=B6ujiot6t7z I go to autojumbles mainly in=
=20
England
=20
Josef
=20
=20
=20
-----Original-Nachricht-----
Betreff: Re: AW: [Healeys] Fw: Fw: 851-310 Gas Tank Strap - Too thick -=20
Westport Vintage Restorations 7-553606 - 5-6162672
Datum: 2023-08-06T15:58:41+0200
Von: "[email-masked]" <[email-masked]>
An: "Healey, Forum" <[email-masked]>, "[email-masked]"=20
<[email-masked]>
=20
=20
=20
=20
Josef,
I used to work for a parts supplier in the quality control department. That=
=20
is not the way we handled it. We investigated every claim &  attempted to=
=20
correct every defective or  inaccurate part where possible. You are correct=
=20
that most customers do not take the time to tell the supplier when=20
something is incorrect.
Gary=20
=20
On Sunday, August 6, 2023 at 03:26:43 AM CDT, [email-masked]=20
<[email-masked]> wrote:
=20
=20
Gary,
Most, better nearly everything, the usual parts suppliers sell are=20
incorrect or better not identical to original parts or to original=20
specification. But let me tell you as an employee of a big parts supplier=
=20
here in Europe (Limora, SC Parts): Nearly all customers, maybe 99.9%, do=20
not care. They modify anyway everything they are able to modify. Nothing=20
can be as it was originally. I always here the new products, high torque=20
starter, electronic ignition, alternators in the body of generators,=20
aluminium radiators, suspension, shock absorbers, engine parts, and, and,=
=20
and, are so much better and much advanced to what BMC originally supplied.=
=20
You and I know they are wrong. But they WANT IT SO. And most customers are=
=20
not willing to pay a premium price for a premium product. That`s it.
I can`t convince my boss to change anything, as it would reduce the=20
profit!!!!
=20
Josef Eckert
K=C3=B6nigswinter/Germany
=20
=20
=20
=20
=20
=20
Ken,
I am disappointed by your reply. =20
Of course all your inventory is the same. It is your specification that is=
=20
incorrect.
Even though the Healey mailing list agrees with me that the Moss=20
specification is too thick & I offered to send you additional photos &=20
samples of original padding material you apparently have no interest is=20
correcting the error in your specification. "No thanks. We will just keep=
=20
selling the incorrect parts because most customers don't waste their time=
=20
trying to correct our problems." That is not a good message to send to your=
=20
customers.
By the way, where did you get 3/32" for the thickness of the padding? All=
=20
my correspondence has indicated 1/8"?=20
Gary Hodson
=20
On Thursday, August 3, 2023 at 03:42:57 PM CDT, Ken Hyndman=20
<[email-masked]> wrote:
=20
=20

Gary,

Ken

=20

     =20

=EF=BB=BF
------=_Part_209012_726468404.1691332139209
Content-Transfer-Encoding: quoted-printable

<html><head><meta http-equiv=3D"Content-Type" content=3D"text/html; charset=
=3DUTF-8"/><title></title></head><body><p style=3D"margin: 0px;"><span styl=
e=3D"font-family:arial,helvetica,sans-serif;font-size:10pt;color:#000000;te=
xt-decoration:none">Gary,<br /></span></p>
<p style=3D"margin: 0px;"><span style=3D"font-family:arial,helvetica,sans-s=
erif;font-size:10pt;color:#000000;text-decoration:none">These day you canno=
t survive in the shark sea, when you do a detailed quality control.</span><=
/p>
<p style=3D"margin: 0px;"><span style=3D"font-family:arial,helvetica,sans-s=
erif;font-size:10pt;color:#000000;text-decoration:none">Most parts are comm=
ing from far east, mainly China and Taiwan. The parts were taken out of the=
 containers and sold without further checking. </span></p>
<p style=3D"margin: 0px;"><span style=3D"font-family:arial,helvetica,sans-s=
erif;font-size:10pt;color:#000000;text-decoration:none">Staff for doing it =
is expensive. Only those parts which are prone to failure where checked ran=
domly. Actually there are big quality problems with regulators RB106 or RB3=
40 for generators. I have to calibrate each of them comming in which takes =
me around 5 minutes each. Half of the coming in regulators, are not calibra=
table at all and they go directly into the bin. As said quality is below ce=
ro, but they are cheap and they all coming from the same source. Easier/che=
aper to bin half of them, then looking for a better source.</span></p>
<p style=3D"margin: 0px;"><span style=3D"font-family:arial,helvetica,sans-s=
erif;font-size:10pt;color:#000000;text-decoration:none">And there is no one=
 doing them in quality. Same with high torque starter motors or alternators=
 in the body of a generator.</span></p>
<p style=3D"margin: 0px;"><span style=3D"font-family:arial,helvetica,sans-s=
erif;font-size:10pt;color:#000000;text-decoration:none">For my own brish cl=
assic carsl&ouml;ujiot6t7z I go to autojumbles mainly in England</span></p>
<p style=3D"margin: 0px;">&nbsp;</p>
<p style=3D"margin: 0px;"><span style=3D"font-family:arial,helvetica,sans-s=
erif;font-size:10pt;color:#000000;text-decoration:none">Josef</span></p>
<p style=3D"margin: 0px;"><span style=3D"font-family:arial,helvetica,sans-s=
erif;font-size:10pt;color:#000000;text-decoration:none">&nbsp;</span></p>
<p style=3D"margin: 0px;">&nbsp;</p>
<p style=3D"margin: 0px;">&nbsp;</p>
<p style=3D"margin: 0px;">-----Original-Nachricht-----</p>
<p style=3D"margin: 0px;">Betreff: Re: AW: [Healeys] Fw: Fw: 851-310 Gas Ta=
nk Strap - Too thick - Westport Vintage Restorations 7-553606 - 5-6162672</=
p>
<p style=3D"margin: 0px;">Datum: 2023-08-06T15:58:41+0200</p>
<p style=3D"margin: 0px;">Von: "[email-masked]" &lt;[email-masked]&=
gt;</p>
<p style=3D"margin: 0px;">An: "Healey, Forum" &lt;[email-masked]&gt=
;, "[email-masked]" &lt;[email-masked]&gt;</p>
<p style=3D"margin: 0px;">&nbsp;</p>
<p style=3D"margin: 0px;">&nbsp;</p>
<p style=3D"margin: 0px;">&nbsp;</p>
<div style=3D"position: relative; color: #000000; font: 12px Arial,Helvetic=
a,sans-serif;">
<div class=3D"ydpa544e182yahoo-style-wrap" style=3D"font-family: Comic Sans=
 MS, sans-serif; font-size: 16px;">
<div>&nbsp;</div>
<div dir=3D"ltr" data-setdir=3D"false">Josef,</div>
<div dir=3D"ltr" data-setdir=3D"false">I used to work for a parts supplier =
in the quality control department. That is not the way we handled it. We in=
vestigated every claim &amp;&nbsp; attempted to correct every defective or&=
nbsp; inaccurate part where possible. You are correct that most customers d=
o not take the time to tell the supplier when something is incorrect.</div>
<div dir=3D"ltr" data-setdir=3D"false">Gary&nbsp;</div>
<div>&nbsp;</div>
</div>
<div class=3D"ydp20550636yahoo_quoted">
<div style=3D"font-family: 'Helvetica Neue', Helvetica, Arial, sans-serif; =
font-size: 13px; color: #26282a;">
<div>On Sunday, August 6, 2023 at 03:26:43 AM CDT, [email-masked]=
 &lt;[email-masked]&gt; wrote:</div>
<div>&nbsp;</div>
<div>&nbsp;</div>
<div>
<div>
<div>
<p style=3D"margin: 0px;"><span style=3D"font-family: trebuchet ms, geneva;=
 font-size: 12pt; color: #000000; text-decoration: none;">Gary,<br clear=3D=
"none" /></span></p>
<p style=3D"margin: 0px;"><span style=3D"font-family: trebuchet ms, geneva;=
 font-size: 12pt; color: #000000; text-decoration: none;">Most, better near=
ly everything, the usual parts suppliers sell are incorrect or better not i=
dentical to original parts or to original specification. But let me tell yo=
u as an employee of a big parts supplier here in Europe (Limora, SC Parts):=
 Nearly all customers, maybe 99.9%, do not care. They modify anyway everyth=
ing they are able to modify. Nothing can be as it was originally. I always =
here the new products, high torque starter, electronic ignition, alternator=
s in the body of generators, aluminium radiators, suspension, shock absorbe=
rs, engine parts, and, and, and, are so much better and much advanced to wh=
at BMC originally supplied. You and I know they are wrong. But they WANT IT=
 SO. And most customers are not willing to pay a premium price for a premiu=
m product. That`s it.</span></p>
<p style=3D"margin: 0px;"><span style=3D"font-family: trebuchet ms, geneva;=
 font-size: 12pt; color: #000000; text-decoration: none;">I can`t convince =
my boss to change anything, as it would reduce the profit!!!!</span></p>
<p style=3D"margin: 0px;">&nbsp;</p>
<p style=3D"margin: 0px;"><span style=3D"font-family: trebuchet ms, geneva;=
 font-size: 12pt; color: #000000; text-decoration: none;">Josef Eckert</spa=
n></p>
<p style=3D"margin: 0px;"><span style=3D"font-family: trebuchet ms, geneva;=
 font-size: 12pt; color: #000000; text-decoration: none;">K&ouml;nigswinter=
/Germany</span></p>
<div class=3D"ydp20550636yiv8378877455yqt6299099547">
<p style=3D"margin: 0px;"><span style=3D"font-family: arial, helvetica, san=
s-serif; font-size: 10pt; color: #000000; text-decoration: none;">&nbsp;</s=
pan></p>
<p style=3D"margin: 0px;">&nbsp;</p>
<p style=3D"margin: 0px;">&nbsp;</p>
<div style=3D"position: relative; color: #000000; font-style: normal; font-=
weight: normal; font-stretch: normal; font-size: 12px; line-height: normal;=
 font-family: Arial, Helvetica, sans-serif;">
<div class=3D"ydp20550636yiv8378877455ydpccfc7d9ayahoo_quoted">
<div style=3D"font-family: 'Helvetica Neue', Helvetica, Arial, sans-serif; =
font-size: 13px; color: #26282a;">
<div>&nbsp;</div>
<div>&nbsp;</div>
<div>
<div>
<div class=3D"ydp20550636yiv8378877455ydpccfc7d9ayiv1905698552ydp5c792611ya=
hoo-style-wrap" style=3D"font-family: Comic Sans MS, sans-serif; font-size:=
 16px;">
<div>&nbsp;</div>
<div dir=3D"ltr">Ken,</div>
<div dir=3D"ltr">I am disappointed by your reply.&nbsp;&nbsp;</div>
<div dir=3D"ltr">Of course all your inventory is the same. It is your speci=
fication that is incorrect.</div>
<div dir=3D"ltr">Even though the Healey mailing list agrees with me that th=
e Moss specification is too thick &amp; I offered to send you additional ph=
otos &amp; samples of original padding material you apparently have no inte=
rest is correcting the error in your specification. "No thanks. We will jus=
t keep selling the incorrect parts because most customers don't waste their=
 time trying to correct our problems." That is not a good message to send t=
o your customers.</div>
<div dir=3D"ltr">By the way, where did you get 3/32" for the thickness of t=
he padding? All my correspondence has indicated 1/8"?&nbsp;</div>
<div dir=3D"ltr">Gary Hodson</div>
<div dir=3D"ltr">&nbsp;</div>
</div>
<div class=3D"ydp20550636yiv8378877455ydpccfc7d9ayiv1905698552yqt9158439476=
">
<div class=3D"ydp20550636yiv8378877455ydpccfc7d9ayiv1905698552ydpd6f07f87ya=
hoo_quoted">
<div style=3D"font-family: 'Helvetica Neue', Helvetica, Arial, sans-serif; =
font-size: 13px; color: #26282a;">
<div>On Thursday, August 3, 2023 at 03:42:57 PM CDT, Ken Hyndman &lt;hyndma=
[email-masked]&gt; wrote:</div>
<div>&nbsp;</div>
<div>&nbsp;</div>
<div>
<div>
<div class=3D"ydp20550636yiv8378877455ydpccfc7d9ayiv1905698552ydpd6f07f87yi=
v5930224807WordSection1">
<p class=3D"ydp20550636yiv8378877455ydpccfc7d9ayiv1905698552ydpd6f07f87yiv5=
930224807MsoNormal">Gary,</p>
<p class=3D"ydp20550636yiv8378877455ydpccfc7d9ayiv1905698552ydpd6f07f87yiv5=
930224807MsoNormal">All our stock of the 851-310 straps are the same.</p>
<p class=3D"ydp20550636yiv8378877455ydpccfc7d9ayiv1905698552ydpd6f07f87yiv5=
930224807MsoNormal">They can be returned or perhaps take off the padding of=
f and put some 3/32&rdquo; gasket material in their place.</p>
<p class=3D"ydp20550636yiv8378877455ydpccfc7d9ayiv1905698552ydpd6f07f87yiv5=
930224807MsoNormal">The split leg rivets should be able to re-use.</p>
<p class=3D"ydp20550636yiv8378877455ydpccfc7d9ayiv1905698552ydpd6f07f87yiv5=
930224807MsoNormal">Ken</p>
<p class=3D"ydp20550636yiv8378877455ydpccfc7d9ayiv1905698552ydpd6f07f87yiv5=
930224807MsoNormal">&nbsp;</p>
<div class=3D"ydp20550636yiv8378877455ydpccfc7d9ayiv1905698552ydpd6f07f87yi=
v5930224807yqt9567997871">
<div>
<div>
<div>
<div>
<div>
<div>
<div>
<blockquote style=3D"border: none; border-left: solid #CCCCCC 1.0pt; paddin=
g: 0in 0in 0in 6.0pt; margin: 5.0pt 0in 5.0pt 4.8pt;">
<div>
<div>
<div>
<div>
<div>
<div>
<div>
<div>
<div>
<div>
<div>
<div>
<div>
<blockquote style=3D"margin-top: 5.0pt; margin-bottom: 5.0pt;">
<div>
<div>
<div>
<div style=3D"border: none; border-top: solid #E1E1E1 1.0pt; padding: 3.0pt=
 0in 0in 0in;">
<div>
<p class=3D"ydp20550636yiv8378877455ydpccfc7d9ayiv1905698552ydpd6f07f87yiv5=
930224807MsoNormal">&nbsp;</p>
</div>
</div>
</div>
</div>
</div>
</blockquote>
</div>
</div>
</div>
</div>
</div>
</div>
</div>
</div>
</div>
</div>
</div>
</div>
</div>
</blockquote>
</div>
</div>
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</div>=EF=BB=BF</body></html>
------=_Part_209012_726468404.1691332139209--

--===============8489611740063730429==
Content-Transfer-Encoding: 7bit
Content-Disposition: inline

[email-masked]

--===============8489611740063730429==--