[Shop-talk] Stab in the dark here

[eric at megageek.com]

Thanks for the reply.  I don't have any firewall in front of the unit (I 
didn't want to add to complexity until I got it working.)

The Afghani government just started filtering all traffic in the country, 
I wonder if they are blocking certain ports.  um...

Moose
"Be as beneficent as the sun or the sea, but if your rights as a rational 
being are trenched on, die on the first inch of your territory." Ralph 
Waldo Emerson



Tim <tputland at charter.net> 
04/28/2010 16:54

To
shop-talk at Autox.Team.Net, eric at megageek.com
cc

Subject
Re: [Shop-talk] Stab in the dark here






I had similar (or same?) issues here at work with a Polycom 7000. Calls 
were connecting but in some cases I would have audio but no video, or 
video with no audio. 

It turned out that there were specific ports in the firewall that were not 
open. Unfortunately for me, the IT dept downtown (I work for the State of 
WI) will not give control of anything to anybody. I cannot even LOOK at 
the firewall logs to look for the dropped packets that will tell what 
ports are not allowing the packets to pass. 

Bottom line, they ended up opening the firewall ports wide open just to 
get the calls to properly connect. We are supposed to do some testing so 
they can close down ports that are not needed. I have yet to receive that 
phone call. But my Polycom units are working correclty now. 

Tim


---- eric at megageek.com wrote: 

=============
OK, this isn't shop related, but it could become shop related.  (See below 

how)

With the massive brain trust here, I'm sure someone has this answer.

I'm trying to configure a Polycom QDX 6000 system up here in Afghanistan. 
I have all the settings right as far as I can tell.  I can connect to 
other units, but when I do, I get a blank screen and no audio. 

The Web   Service runs properly and I can make and hang up calls with it. 
But it doesn't recognize my camera feed (or the remote feed) either.

The system's camera works fine from the unit and broadcasts on the local 
monitor.

Any help would be appreciated.  (Of course, Polycom doesn't have any free 
online support.  But they are happy to charge a ton of money to answer a 
question.)


How this may be shop related?  I may but one of these units for my 
garage!!  It could be a great way to explain to other people the 
"problems" or "parts" that are broken in the shop.  8>)

Moose
"Be as beneficent as the sun or the sea, but if your rights as a rational 
being are trenched on, die on the first inch of your territory." Ralph 
Waldo Emerson
_______________________________________________

Shop-talk at autox.team.net
Donate: http://www.team.net/donate.html
Suggested annual donation  $12.96
Archive: http://www.team.net/archive
Forums: http://www.team.net/forums
Unsubscribe/Manage: 
http://autox.team.net/mailman/options/shop-talk/tputland@charter.net