[Shop-talk] SK breaker bar Saga (the final update)

[eric at megageek.com]

Well, in Oct, my SK breaker bar broke. 
I couldn't find any phone numbers or anything, just a website to fill out 
some info.

After putting in a claim for the "breaker bar repair kit", I waited almost 
a month, nothing.  Then I posted here and others expressed their 
dissatisfaction with SK as well.

I finally found an email and sent them one asking if they received my 
claim.  They stated that they did not have it.

I resubmitted it, waited 2 days and emailed again.  Again, they said they 
didn't have it.

Then about a day later, they sent me an email stated they DID have it, but 
they didn't see it because the email address (I have no idea what that 
meant.)

But they also said that I would have to send them the broken tool in for a 
replacement, since the kit wasn't available.

So I spend about $12 sending it in (with all the postal tracking and 
such.)

About 2 weeks AFTER I confirmed they received it, I sent another email. 
Nothing.

Then, I get an invoice for the shipping of the new tool to me for $8 about 
4 days later.  I pay it within an hour of getting it.

About a week later, I get a message saying they received my payment and 
will be shipping out the replacement.  Now, this was about mid Dec.  So I 
hoped they would get it in the mail sooner before the holidays.

Nope, they waited until the new year to ship it.  Since the place is only 
about 4 hours away from me in PA, it only took 2 days to get it.  So I now 
have my new SK breaker bar.

Note, in all my emails to them I expressed how much I loved SK tools, and 
how I relied on my breaker bar and how I would have to buy a cheap one to 
use in the meantime if it was going to take a while to replace.

In the end, I am not at all happy.  American tool companies used to be 
worth the extra price.  However, I know that if I had a cheap Home Depot 
Rigid one and walked into a store with it broken, I would walk out with a 
new one.

The other thing is that I had to pay the shipping BOTH WAYS.  Really?  If 
they didn't like the photos I sent, they could have paid for the shipping 
one way at least!  I mean, $20 isn't going to break me, but it is a drop 
in the bucket for a company that charges a MAJOR premium for tools.  And 
to have me without a tool for over 3 months!  I mean if I was making my 
living with their tools, I would have been starving.

I will NO LONGER buy SK tools.    I hope they are happy.  If any of them 
break, I'm headed to a local Lowes and replacing them with their house 
brands (they used to do that in the past at least.)

Anyway, just wanted to let all of you know what happened with the bar.

Moose
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