[Shotimes] you be the judge: charge for AC service

[Robert Bruce]

Sounds like they considered your side of the argument and value your
business.  It doesn't sound like they intentionally tried to deceive or take
advantage of you.  You presented your view of the situation, they listened
and decided to accommodate you.  That sure sounds like the type of business
operator that I would want to continue doing business with.

Robert Bruce
92 w/3.2
http://www.cardomain.com/memberpage/810875


-----Original Message-----
From: shotimes-admin@autox.team.net
[mailto:shotimes-admin@autox.team.net]On Behalf Of van Oss
Sent: Friday, June 24, 2005 7:45 PM
To: shotimes@autox.team.net
Subject: [Shotimes] you be the judge: charge for AC service


Yesterday morning we took my wife's 95 LX wagon in for AC service.  $134
later (inc. $75 labor, $50 for 2 lbs. R134), momma very happy.

That afternoon, momma unhappy.  Car blows only hot air.  Take it back, and
they discover one of the AC lines has burst (reinforced rubber tubing, it
looked like) with the increased pressure of the morning fill.  Now they want
$320 (inc. $130 tube, $100 labor, $50 for 2 more lbs. R134).

I raised cain, arguing that if the system had been visually inspected in the
morning, the impending failure of the tube would have been spotted.  Crucial
point:  When they showed me the tube, the flap of rubber was dirty on the
edge, indicating it had been that way for a while.  They said it's such a
rat's nest that a visual inspection of the whole system is impractical and
they rely on a vacuum test.  I replied that a vacuum test may not stress
rubber tubing as high pressure would.

Said I'd pay the bill but it would be our last work there.  (We go to church
with the owner.)  Evening guy knocked off the labor and second refrigerant
charge, bringing second bill down to $160.

Any comments?

VO
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