[TR] Wrenches
ZinkZ10C at aol.com
ZinkZ10C at aol.com
Sun Apr 5 12:00:07 MDT 2009
In a message dated 4/5/09 11:24:02 AM Eastern Daylight Time,
gilmo004 at mc.duke.edu writes:
<< Their guarantee
was not honored on a craftsman hand tool recently. I forget what it was,
and decided against giving them more business. Your experience may
differ.
Arnold >>
I found this quote on another site:
" Some companies always have good service.
Some companies give poor service frequently.
Some customers always have problems no matter where they go. Avoid taking
their word for anything. "
Vague accusations are a no win situation for any company. Was the guarantee
not honored because the tool never had a warranty, did they decline because
of obvious misuse or was the sales person not knowledgeable of the product?
Not all Sears tools carry a lifetime warranty, the Companion line doesn't.
Provide some actual details and I'll listen.
Harold</HTML>
More information about the Triumphs
mailing list