Ray, you will love this. I just got off the phone with Comcast Tech support
(actually the line dropped dead after he killed my modem remotely). As you
know I have been working this issue for the past week. I have two Comcast
trouble tickets started and no one has bothered to call me back. Each time I
asked the tech to try and log onto your web site. Both were SUCCESSFUL while
my computer timed-out. Tonight I asked the tech to do the same thing. While
I stood by, he was able to access your home page and my computer can't. I
was incredulous and then he explained! He is in Newfoundland and the
Canadian US telecom agreement does NOT ALLOW them to use Comcast! Something
about how a ISP can't cross an international border or some such crap. So
we now have outsourced tech support, that can't even use the ISP they are
supporting. All 3 of my calls last week were also in Canada. They all could
log onto your site. However, none of them bothered to tell me it was with a
different ISP! I'm not giving up on this. I have all trouble tickets, times
and names. As soon as I calm down I will search out Comcast senior
management and start emailing them. -Elon
Date: Sat, 04 Oct 2008 19:06:49 -0600
From: Ray Buck <rbuck@xmission.com>
There's one thing in common with all the people (4, now, I think, out
of the 35,000 successful hits over the last 4 days) who are having
trouble. They're all on Comcast or Cox. (Snip . . . )
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