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Re: [Land-speed] World of Speed photos

To: Elon <saltfever@comcast.net>
Subject: Re: [Land-speed] World of Speed photos
From: Bryan Savage <b.a.savage@wildblue.net>
Date: Sun, 05 Oct 2008 13:41:35 -0700
Good for you Elon and good luck.

Some ISP's seem to think they own the Internet and everything should be
done their way.

Bryan



Elon wrote:
> Ray, you will love this.  I just got off the phone with Comcast Tech support
> (actually the line dropped dead after he killed my modem remotely). As you
> know I have been working this issue for the past week. I have two Comcast
> trouble tickets started and no one has bothered to call me back. Each time I
> asked the tech to try and log onto your web site. Both were SUCCESSFUL while
> my computer timed-out. Tonight I asked the tech to do the same thing. While
> I stood by, he was able to access your home page and my computer can't. I
> was incredulous and then he explained!  He is in Newfoundland and the
> Canadian US telecom agreement does NOT ALLOW them to use Comcast! Something
> about how a ISP can't cross an international border or some such crap.  So
> we now have outsourced tech support, that can't even use the ISP they are
> supporting. All 3 of my calls last week were also in Canada. They all could
> log onto your site. However, none of them bothered to tell me it was with a
> different ISP!  I'm not giving up on this. I have all trouble tickets, times
> and names. As soon as I calm down I will search out Comcast senior
> management and start emailing them.    -Elon
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