Right on Joe, I have bought many items from Moss, had some problems and they are
always very upfront and helpful in rectifying problems.
Cheers
Schonny
Joseph Cianciotti wrote:
> At 11:27 AM 5/25/98 EDT, BOBMGT@AOL.COM wrote:
>
> <SNIP>
> >Don't even ask about the fit of the carpet kit I just put into the B! It
> would have been easier
> >to just buy a couple of yards of carpet, and done the whole thing from
> scratch. That would have
> >saved a lot of money also.)
>
> On Mon, 25 May 1998 09:42:46 -0700, don <brgmgb@napanet.net> wrote:
> >
> >I've been trying to figure out where to get a carpet set for my B GT and I am
> reluctant to buy
> >any of them.
> <SNIP>
> > Why does Moss (and others) sell such junk? Does anyone that works for them
> ever try to use
> >their parts? Do they listen to their customers?
>
> So I wrote:
>
> The carpet kit I got from Moss for my B fit fine with the exception of
> the piece for the passenger footwell. It was about an inch shy in width.
> As a result, I had to cheat the piece to fit. Which left an unsightly
> gap all the way around.
>
> I called Moss tech service and in a few days, had a free replacement.
> Unfortunately it was identical to the ill-fitting piece. I called again,
> and in our conversation commented that their supplier was probably
> cutting that piece to fit both early and later B's to save money. That
> was met with a "That wouldn't surprise me". So I said, but then it
> wouldn't fit and that would be wrong. The final response was a "don't get
> me started."
>
> So, my guess is that the people at Moss are well aware of the their parts
> problems. But in my experience, they're rather helpful in trying to
> rectify them. What I think needs to happen is that more people have to
> bring problems to Moss's attention rather than just griping about it on
> the list. If it's not right, give them a call. If it doesn't fit, send
> it back. When they start seeing more boxes coming in than going out,
> they'll get the hint.
>
> Joseph
> 67 Roadster
>
> Epilogue: I took the starter cover piece from the kit that I didn't use,
> cut it to fit the footwell, paid a tailor to resew the edge binding and
> glued it to the original backer board. I installed it this weekend and
> it fits like a glove. So the money I saved by buying the kit on sale came
> in handy. I just wish I could have spent in on something else.
|