If it is feasible for the customer to ship the part back it saves a
lot of money. UPS adds a healthy charge for call tags. Usually if it is
the companies fault there should not be a problem getting the freight
refunded. Sometimes though, fault is hard to pinpoint.
Any time that shipping costs can be reduced means that the savings
can be passed along. Making a company pay call tags for all errors would
result in higher operating expenses which either help to put a company out
of business, or put prices up.
Company resources are not unlimited, and profitability of niche
market industries tends to be low. Be kind to your supplier, the money you
save may be your own.
> Next time you run into a prob where they've shiupped you the wrong
> part, ask the to issue a call tag (that's what UPS calls it): that way
> the company you bought the part from pays to have it picked up at your
> door and be shipped back. If they agree that they messed up, they
> shouldn't demur on the call tag. One way to find out how
> straight they
> are from the get-go.