It's quite easy to cut the fabric too short then it needs 'a team of horses'
to pull it shut as Lindsay Porter warns in his restoration book. If lifting
the centre bars of the frame up doesn't help, then take it back and watch them
do it. If they struggle and it takes more than one of them, then insist they
do it again. It should close easily to the last 1/4" or so, when you use the
clips to pull it taut.
----- Original Message -----
... A hailstorm is not the best time to find out you can't get the top
back up. It's as if the frame is too high - trying to close the two
clips seems like it's pushing the tabs into the window frame (as in,
straight forward) and not into the slot (as in, diagonally downward).
Support Team.Net http://www.team.net/donate.html