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In a message dated 8/8/00 6:25:35 PM Central Daylight Time, MKlepp4335 writes:
<< I know that some group members had good experiences with Jim Carter, so
this is strictly FYI. >>
Once again, I have been helped out by list members. Kelly, (a list member
and Jim Carter employee) came to my rescue with the Huck brake drum problem.
He e-mailed me and I also talked to him on the phone today. My parts are on
the way (with the 5% discount). Thanks Kelly, you came through and made it
"right" with your customer. A bad experience has been changed into a good
one. Thanks one more time, Kelly.
Mike Klepp
'48 3100
Wichita Falls, TX
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Content-Disposition: inline
Return-path: <MKlepp4335@cs.com>
From: MKlepp4335@cs.com
Full-name: MKlepp4335
Message-ID: <f.7bd1cef.26c1f0ef@cs.com>
Date: Tue, 8 Aug 2000 19:25:35 EDT
Subject: Vendor report
To: old-chevy-truck@egroups.com, oletrucks@autox.team.net
CC: jimcartertruckparts@worldnet.att.net
MIME-Version: 1.0
X-Mailer: CompuServe 2000 32-bit sub 109
Attention old truckers:
Recently, I ordered two repo Huck front brake drums ($85 each +
shipping) from Jim Carter. I used the phone since I could not make their
on-line order system work. I called first thing Monday, 24 July. Since
these items were listed under "new" items on the web site, I verified that
they were in stock. I was assured that they had received a pallet with 102
of these units and mine would be shipped right out.
On Wednesday, 2 August, I E-mailed Jim Carter to find out why I
still didn't have any drums. A day later they replied that my order had
"slipped through the system," but would be shipped in two days.
Today is August 8 and still no drums! I have dealt with Chevy Duty,
Obsolete Chevy Parts, Heavy Chevy and other sources and never received
service like this. I know that some group members had good experiences
with Jim Carter, so this is strictly FYI. I guess you have to put up with
some hassle when it is the only supplier with what I want at a decent
price.
P.S. I wonder if I will get the 5% group discount I asked for.
Mike Klepp
'48 3100
Wichita Falls, TX
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