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Ebay Story (Long)

To: spridgets@autox.team.net
Subject: Ebay Story (Long)
From: John Daniel Caffrey <jdc6@lehigh.edu>
Date: Fri, 3 Mar 2006 18:51:07 -0500 (EST)
Delivered-to: mharc@demo.fatchancegarage.com
Reply-to: John Daniel Caffrey <jdc6@lehigh.edu>
Sender: owner-spridgets@autox.team.net
I purchased a used Grant steering wheel (item #8040554207) for one of 
my Midgets on ebay last week. For the first time in my ebay history, I 
am ready to submit a dispute claim after communicating with this power 
seller. Lots of gorry details below.

I received the wheel today and was disappointed to find white paint 
overspray over the entire wheel. The overspray doesn't show in the 
pictures, and wasn't mentioned in the description. If I could remove 
the overspray without further damage I would just grumble about the 
seller not disclosing it and not make an issue. I tried mineral spirits 
and  MEK on a small area applied with a rag, and was only able to 
remove some of the light stuff. I contacted the seller with this email;

I received the steering wheel today, and I am not happy. How did you 
figure it was not important to mention that the entire wheel is covered 
with white paint overspray. The overspray does not show in your 
picture, and must be noted in the item description. I doubt the 
overspray can be removed safely without damaging the vinyl covering. 
I'm an understanding guy, but I gotta draw the line here. I will await 
your answer before contacting dispute resolution, but I expect a full 
refund including shipping charges both ways.
John Caffrey (4vee) 

His reply, the quotes are mine;

"It was clearly marked as decent used conditon not brand new and it was 
also clearly marked as is no returns-what did you think that meant?The 
time to ask questions was before you bid not after and remember waht 
ever you leave is what you receive.Roger."

I'll be honest, I did not check his feedback (16 negatives and 10 
neutrals in the past 12 months), and I didn't pay any attention to the 
no returns statement, but I did eveything I could to make a good 
transaction. I have a good rep and pay promply, and should have 
received pos feedback, instead I'm being threatened with neg feedback 
if I have a gripe!  I've never run into a seller with this attitude on 
ebay before, most business people will work with you to get your 
satisfaction. I'm getting agitated now and probably should have not 
tried any further communication, but I sent this;

So because I didn't ask you Is the Wheel covered in paint overspray, 
then you believe you have no responsibility to properly describe your 
items? Also threatening me with negative feedback when I've done 
everything properly shows your character. I'm contacting Ebay and 
notifying my email groups.
John

To which I received two replies;

"Oh you might try jumping up and down and holding your breath."

"Theres nothing wrong with that wheel and the picture was very 
clear,next time email or but a new one.Oh you might also learn to read 
and threats will get you a neg for sure as this transaction is becoming 
uncomfortable to me!Bye bye 100%"

I believe his no return policy should not apply if he is deceitful in 
his description, and that I should be able to return it for a full 
refund. I also feel that should I win a dispute, I should be able to 
give him neg feedback without repercussion. What can I expect from the 
dispute process?   I'm not always Mr. tactful so I have to ask, were my 
emails inflammatory? How would you handle Mr. power seller? I've 
received some great ebay advice here before and welcome your opinions 
and comments.
John
Fogelsville, PA
74 MG Midget
67 Mg Midget

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