They made it more than right. Rogue employee may be a little strong. Just
one not in tune with taking care of the customer perhaps as well as he
should.
I own a business and am well aware that it only takes one employee slipping
up a little bit to lose a customer and most employees aren't as passionate
about preserving the business as the owner.
If they follow through as they say, and I believe they will, I am a very
satisfied customer.
Larry
----- Original Message -----
From: "Larry & Sandi Miller" <millerls@ado13.com>
Subject: Re: AH Spares
I was surprised to hear that you got poor treatment from AH Spares. I have
received nothing but the best from them. Sounds like a rogue employee. I was
not however surprised with the resolution but I'm still happy to hear that
they made it right.
Larry Miller
----- Original Message -----
From: "Larry Daniels" <ladaniels@sbcglobal.net>
To: "Spridgets List" <spridgets@autox.team.net>;
<midgetsprite@yahoogroups.com>; <bugeye@yahoogroups.com>
Cc: "A.H.Spares Ltd" <sales@ahspares.co.uk>
Sent: Friday, October 27, 2006 8:31 AM
Subject: AH Spares
>I recently sent in an order to AH Spares for some restoration parts for my
> Bugeye project. I received less than acceptable customer service from
> them,
> so I wrote an email to complain. My complaint found it's way to Mr.
> Jonathan
> Hill, the General Manager of AH Spares. I had outlined my problem and he
> followed up on it immediately. He was extremely apologetic and said the
> employee who was the source of the problem was disciplined. In addition,
> he
> has personally expedited a resolution to the problem and made a
> compensatory
> offer.
>
> When I sent my complaint, I let them know that if the matter was not taken
> care of in an adequate manner, that I was prepared to inform the lists of
> the
> nature of the problem. Since Mr. Hill was so prompt to resolve the
> situation,
> I think it only fair that I let everybody know that I think they took the
> matter very seriously and handled it very well. In point of fact, I was
> only
> looking for a resolution to the problem. The compensatory offer was
> unneccesary, but certainly shows their concern that their customers are
> treated right.
>
> Good customer service means at least as much to me as good prices. I
> recommend AH Spares for both.
>
>
> Larry Daniels
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