I hope everybody realizes that my reason for the original post was not to
relay that I had a small problem arise with AHS, but, rather, to commend them
on the way they handled it. As anybody in business knows, there will be
(hopefully, few) times when a problem arises. The good businesses can be told
by how well they handle them. Jonathan Hill at AHS did an excellent job. I
appreciate that.
It's easy to complain in public when you have a problem. When a company
deserves recognition for their handling of a problem, that should be made
known, as well.
Larry
----- Original Message -----
Subject: Re: AH Spares
Larry...
Well as everyone probably knows, I am really so satisfied with AH Spares that
I will direct any business their way if Peter or Paul can't handle it. Over
the past year and a half, especially their sales manager Keith Bates has
become a trusted friend, and "trust" is the key word. To keep these cars of
ours rolling I think that every owner should find the dealers who they can
trust, and who stand behind their products. For instance, when the new choke
cable was put in at the BusterCluster, I just let Keith know and a new one was
airmailed immediately, no questions asked. Incidently, Keith didn't take care
of your problem because he has been on vacation for a few weeks, and won't be
back until Monday when I need to call him for some things.
Buster
Larry Daniels wrote:
I recently sent in an order to AH Spares for some restoration parts for my
Bugeye project. I received less than acceptable customer service from them,
so I wrote an email to complain. My complaint found it's way to Mr. Jonathan
Hill, the General Manager of AH Spares. I had outlined my problem and he
followed up on it immediately. He was extremely apologetic and said the
employee who was the source of the problem was disciplined. In addition, he
has personally expedited a resolution to the problem and made a compensatory
offer.
When I sent my complaint, I let them know that if the matter was not taken
care of in an adequate manner, that I was prepared to inform the lists of the
nature of the problem. Since Mr. Hill was so prompt to resolve the
situation,
I think it only fair that I let everybody know that I think they took the
matter very seriously and handled it very well. In point of fact, I was only
looking for a resolution to the problem. The compensatory offer was
unneccesary, but certainly shows their concern that their customers are
treated right.
Good customer service means at least as much to me as good prices. I
recommend AH Spares for both.
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