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Re: British Fuel Pumps

To: Larry Paulick <larry.p@erols.com>
Subject: Re: British Fuel Pumps
From: Steve Laifman <SLaifman@SoCal.RR.com>
Date: Tue, 10 Jul 2001 10:10:06 -0700
Larry,

Having owned SU fuel pumps for almost 50 years, it has come to my
attention that you are not familiar with the proper "Factory Authorized"
method of handling SU fuel pumps that exhibit an occasional tendency to
stop their melodious "ticking".

The Generic British Factory Service Shop Note on this subject reads:

"In the rare instance, where the vehicle owner/driver remarks that his
fuel pump has stopped "ticking", and his car rolls to a stop, or won't
start, the following action shall be taken:

1) Ascertain if the vehicle is still in the Factory Warranty Period. If
this is the case, the customer is to be advised that such events are
normal for modern motoring cars. The customer should be told that, in
the unlikely event that this happens again, he should fling open the
bonnet, boot, or other access point, and deliver a sound thump to the
fuel pump body, avoiding the plastic end cap, with his personal
bumpershoot (not provided in tool kit, as no proper English Gentleman is
ever without his. "Others" may be ignored.)

2) If the vehicle is out of warranty, the owner/driver should be advised
that periodic maintenance is required, and the fuel system must be
thoroughly checked, and parts broken by the owners abuse or neglect need
be replaced. These abused parts should include, but not be limited, to
the Fuel Inlet Cap, fuel tank(s), fuel pump, carburetor(s), air cleaner
element and holder (with affixing nut), and any pollution control valves
present. All connecting hoses, tubes, breathers, fuel filters, etc.
should be replaced at the same time, along with any retaining clamps. On
every third vehicle, the intake manifold and gasket should also be replaced.

Since any experienced motorist will find that this "momentary halting of
ticking" is a frequently occurring event in all the British cars he has
ever owned, he will accept this accurate explanation, and apologize for
taking up your valuable time, which shall be billed at normal service
rates. Recommended MINIMUM block time for billing purposes is estimated,
by the factory, to be nominally 2 hours. 1 1/2 hours of customer waiting
(to assure him you are being thorough), 5 minutes to ascertain warranty
status, and 25 minutes to explain the above. Requested written estimates
of repair times are not included.

Ashley Crawford-Thingly III
Managing Director, Factory Repair and Customer Satisfaction Division."


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