Unfortunately, I understand her response completely.
"My management and their customers are completely clueless, and they
leave me to deal with the fallout. Do you know where I can get a real
job where I can do something besides just write apologies for them?"
Chris
marden@mistral.co.uk wrote:
> I decided to send an e-mail to the president of the company and this
> is the response I received. Enjoy! That is if you can inderstand it.
> How can a poster get creased in a tube?
>
> Martin BODY { font-family:Arial, Helvetica,
> sans-serif;font-size:12px; }
>
> June 1, 2009
> Case #: 00041269
> Dear Martin:
> Thank you again for taking the time to write to us regarding the
> difficulties you have encountered with Amtrak, our program vendor.
> In speaking with the management team responsible for the
> relationship it was explained to me that the current partnership
> agreement is set up only to manage shipping domestically. Due to the
> wide cost variances in shipping international the system is currently
> designed to have any orders that request international shipping to go
> through a representative in order to secure an accurate freight cost.
> Per the contractual requirements set out by Amtrak, they will only
> allow us to ship posters flat therefore roll them up in a shipping
> tube. Those requirements cause the shipping charges to be very high,
> even for domestic shipments. WeBve received that feedback before on
> previous poster orders, but Amtrak is adamant about not rolling them
> up in a shipping tube (to prevent creases).
> Thank you again for passing along the feedback to our offices as we
> are responsible for the service and relationship with our vendors we
> contract with and it will be passed on for them to reconsider that
> policy.
> Ultimately you the customer is not getting the best of experiences
> when they want to order these posters and I sincerely apologize for
> the time and inconvenience we have caused you on your order.
> Thank you
> Stacey Marshall
> Customer Relations Team Manager
> 877-235-9088 x33382
> Thank you,
> Stacey Marshall
> Office of the President
> Staples, Inc.
> 508-253-3382
> ref:00D79PXl.50078wdlG:ref
> -------------------------
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