It did not take long for the folks at BPN to call me after my first E-mail.
Suffice to say the conversation did not start out very friendly. We both
had an opportunity to state our positions and there was give and take on
both sides. In the end they pledged to be a better supplier and I pledged
to be a better customer. When we hung up we were friends again.
I understand that they are not perfect and occasionally make a mistake. I
also understand that they will do what ever they can to make it right. They
now understand that when I recommend them to someone and there is something
wrong that it reflects badly on me for having recommended them, as well as
on them. Plus I end up with schedule problems in the shop.
My experience with BPN is that their quality is as good as anyone out there.
There prices are a little better than most. I enjoy doing business with
them and have no intention of stopping. But I want them to know I am here
and that I expect shipments to me and my friends to be as ordered. I expect
it from TRF, MOSS, Vicky Brit, Richard Good, Doug Braden and even old Ronnie
McLoude over in Little Rock. I don't care who you are, if you don't take
care of your customers, I'll let people know and buy from someone else.
John Phillips, Greasy Hands Garage N., Claremore, OK
Green Country Triumphs
76 TR6 CF51655
http://greencountrytriumphs.com
-----Original Message-----
From: John Phillips [mailto:TR6@vigoris.net]
Sent: Sunday, May 18, 2003 1:17 PM
To: British Parts Northwest
Subject: Tim & Larry
Well this week end we were going to redo the rear suspension and rear hub
assemblies and rear brakes and trailing arm bushings on Tim's 72 Sapphire
blue TR6. British Parts Northwest stopped the completion of that job by
sending the wrong brake shoes and trailing arm bushings. They just dropped
a notch on my esteem level. I brag on these folks more than I should, it
appears. On the other hand we do have new hub assemblies with all new U
joints ready to go back in. The backing plates are fitted with new rear
wheel cylinders and cleaned up brake adjusters. The splines are ready for
grease and the new stone guards and spline boots are in place.
On to Larry's car. I got the grill installed. Then I decided to trouble
shoot the problem of the gas gauge and temperature gauge not working. I
also had to lubricate the speedo cable so I checked for voltage at the
voltage stabilizer and there was none. Ah-ha, must be a fuse. Checked the
fuse block and I had never gotten around to putting in fuses. Ok, that was
easy to fix.
After Tim's car is completed which should be next Saturday hopefully, I will
tackle the flywheel swap on Larry's car.
Doug's car is still pending a battery to see where we go next.
Jan says I have to stop working on Triumphs and wash the Durango so more
later. Since I am going to copy BPN on this message your addresses will be
hidden. They need to know we expect more from them. They are nice people
and up till now most reliable and cost effective.
John Phillips, Greasy Hands Garage N., Claremore, OK
Green Country Triumphs
76 TR6 CF51655
http://greencountrytriumphs.com
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