Steve--just make sure the new hub doesn't come from VB. Talk about
customer service!!----not.
> [Original Message]
> From: BJ8Healeys <sbyers@ec.rr.com>
> To: <healeys@autox.team.net>
> Cc: <bighealey@msn.com>
> Date: 10/4/2007 7:54:43 PM
> Subject: Re: [Healeys] Best Parts Sources (Part 2)
>
> Thus, I finally realized that the problem was really in the new hub and
not
> in the rotor. Remember how the shop spent three hours
> on my problem and didn't charge ANYTHING because it was a unique
experience
> for them working on a Healey?
>
> With that information, I reported my experience to Healey Haven and
received
> the response that they hadn't heard of that problem before. The most I
> could get out of them was they would "try (note the word) to get me
another
> hub". I have offered multiple times since April to send back the
defective
> hub for examination, but they did not even give me the courtesy of a
reply.
>
> In response to another inquiry, Healey Haven sent me a copy of an e-mail
to
> their supplier which indicated that there was at least one other defective
> hub with the same complaint sitting on their counter and indicated again
> they were "trying to get me a new hub". To my repeated questions about
how
> long I should wait for this new hub, did their supplier want to see my bad
> hub, etc., I got silence. It has now been six months since I reported the
> problem, and I still can't get a straight answer from Healey Haven about
how
> long it will take to get a new hub. As I told them last week, if I didn't
> hear from them by last Friday, I was buying from someone else. No
response.
> I'm driving
> on the old worn-out hub, which I won't do any longer. I'll be buying a
new
> hub, but not from the same place, and you can bet I'll push my car before
> I'll buy anything else there, either.
>
> Just thought I would take this opportunity to let you know what kind of
> customer service you might expect from one of the available suppliers if
you
> have a problem with one of their parts. CAVEAT EMPTOR!
>
> Steve Byers
> HBJ8L/36666
> BJ8 Registry
> Havelock, NC USA
> _______________________________________________
> tomfelts@earthlink.net
>
> Healeys@autox.team.net
> http://autox.team.net/mailman/listinfo/healeys
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