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[Healeys] Moss

Subject: [Healeys] Moss
From: drmasucci at comcast.net (David Masucci)
Date: Thu, 31 May 2018 08:54:53 -0400
So are any of you guys noticing a sudden lack of responsiveness from Moss? 
Until recently, if I placed an order i would almost always get a shipping 
notification the next day. And almost always my parts would be on my doorstep 
within 1 to 3 days.?
What is really bothering me is that they now seem to take 3 to 5 days just to 
ship and send the acknowledgement. This is the third time in the last 2 months 
that I've waited much longer than usual. I used to count on fast shipping from 
Moss. Right now I am waiting for an acknowledgement from an order placed on 
Monday, and nothing so far. I know Monday was a holiday, but I'm seeing a trend.
I've noticed a policy change where every package tells you to open and inspect 
immediately as they won't be responsible after so many days...5 I think. I can 
understand this to a point, but we're not buying shoes here. Sometimes you 
won't know if a part is not right for some time. This hasn't caused me any 
issue yet, but the trend has me wondering what's up.?
Is it just me, or has anyone else noticed these changes? Looks like there's no 
chance that i will have my parts for my weekend plans.?
Thanks for listening,Dave
BJ8 getting there.
?


Sent from my Verizon, Samsung Galaxy smartphone
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