[Top] [All Lists]

Re: [Shop-talk] I HATE ROCKAUTO!!! (anyone else?)

Subject: Re: [Shop-talk] I HATE ROCKAUTO!!! (anyone else?)
From: Paul Parkanzky <>
Date: Thu, 16 Jul 2020 15:42:20 -0400
Cc: shop-talk <>
References: <>
I used to struggle with spending tons of time finding the right
combination of part price and shipping cost every time I ordered
something. Then I needed lots of stuff for an engine replacement and I
found a function on the parts search that optimizes it for you. It
didn't do it exactly perfectly and I still did a bit of messing around
to save a few more nickels but it made it way easier. I haven't done
it in a year or two so I can't point you toward it but if you have a
big order to make, reach out to their customer service and they'll
probably be able to tell you how to optimize it.



On Thu, Jul 16, 2020 at 3:03 PM <> wrote:
> OK, this is a partial vent, but it's also a warning to anyone out there about 
> Rockauto.
> First, item shipping varies so much depending what verison of the part you 
> buy, that you spend more time trying to figure out what the shipping will be 
> then actually finding the product (which is sometimes a pain.)  I had a $365 
> shipping cost for a $45 part once (of course I didn't buy from them.)
> Then, if you have any issues with their products, GOOD LUCK!
> I got an oil pan and gasket from them.  The oil pain is .15" too large to 
> fit, but I couldn't tell this until I was trying to install it, which meant 
> that the gasket was opened (and therefore not returnable.)  So now I tried to 
> return the pan, but they aren't able to tell me if the replacement will be 
> the same one.
> Then, instead of sending me a replacement pan, they send me another gasket!  
> So I want to return this gasket, but I have to pay for the shipping!  Also, 
> they default to Fedex which doesn't pick up at your house, you have to bring 
> it to them, which is about 45 mins away from me!
> So, now i'm out the shipping of all items, I have an oil pan that doesn't 
> fit, and I still can't even speak to anyone at the company.
> Anyone else have the same experience?  I've used them twice before and both 
> times I had to re-select different options to not incur crazy shipping 
> expenses.

<Prev in Thread] Current Thread [Next in Thread>