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One problem with buying parts online is fraud perpetrated by customers.
We bought eight coils for our Lincoln LS--they have a well-known problem
with coils--from RA and at least a couple of them were defective and
apparently used (RA accepted the returns and refunded us completely).
The fairly generous return policies allow unscrupulous customers to
return their old parts in the new boxes and get credit, effectively
getting the parts for free. Most parts houses appear to just put the
returns back on the shelf without checking that they were the new parts.
I had a similar problem with a brake slave cylinder from a specialty
parts house.
Bob
On 7/17/2020 7:00 AM, Rochlin Robert wrote:
> Iâ??ve grown careful of my dealings with  RockAuto.  Many times they
> have the lowest price on the face of it and great product
> descriptions, but when you put an order together the shipping
> sometimes negates the savings. Â The last time I had a problem with
> RockAuto and was trying to get some assistance there was a dialog box
> along the way that said the site was fully automated and that there
> was no in person customer service. I believe there was a list with
> about every issue you could possibly have and a step by step to go
> through  and resolve it. I was able to resolve my issue in this
> fashion. Â On the other end of the spectrum I got an OEM bumper for my
> truck at over $200 under the dealer price and the shipping was about
> $30.00 on that item.
> Best,
> Bob
>
>> On Jul 16, 2020, at 6:59 PM, John Mitchell <jmitch@snet.net
>>
>> I've had very good luck with Rockauto. The prices were usually as
>> good Amazon when shipping was figured in and the website is much
>> better at picking the correct parts for my GMC Denali. I live in CT
>> and shipping is generally 2 days or less. Sorry that you had
>> problems.  John Mitchell
>>
>> On 7/16/2020 3:02 PM, eric@megageek.com wrote:
>>> OK, this is a partial vent, but it's also a warning to anyone out
>>> there about Rockauto.
>>>
>>> THEY ARE HORRIBLE!
>>>
>>> First, item shipping varies so much depending what verison of the
>>> part you buy, that you spend more time trying to figure out what the
>>> shipping will be then actually finding the product (which is
>>> sometimes a pain.) Â I had a $365 shipping cost for a $45 part once
>>> (of course I didn't buy from them.)
>>>
>>> Then, if you have any issues with their products, GOOD LUCK!
>>>
>>> I got an oil pan and gasket from them. Â The oil pain is .15" too
>>> large to fit, but I couldn't tell this until I was trying to install
>>> it, which meant that the gasket was opened (and therefore not
>>> returnable.) Â So now I tried to return the pan, but they aren't able
>>> to tell me if the replacement will be the same one.
>>> Then, instead of sending me a replacement pan, they send me another
>>> gasket! Â So I want to return this gasket, but I have to pay for the
>>> shipping! Â Also, they default to Fedex which doesn't pick up at your
>>> house, you have to bring it to them, which is about 45 mins away
>>> from me!
>>> So, now i'm out the shipping of all items, I have an oil pan that
>>> doesn't fit, and I still can't even speak to anyone at the company.
>>>
>>> I WILL NEVER USE THEM AGAIN!!!!
>>>
>>> Anyone else have the same experience? Â I've used them twice before
>>> and both times I had to re-select different options to not incur
>>> crazy shipping expenses.
>>>
>>>
>>> "Be as beneficent as the sun or the sea, but if your rights as a
>>> rational being are trenched on, die on the first inch of your
>>> territory." Ralph Waldo Emerson
>>> -Who is John Galt?
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One problem with buying parts online is fraud perpetrated by
customers. We bought eight coils for our Lincoln LS--they have a
well-known problem with coils--from RA and at least a couple of them
were defective and apparently used (RA accepted the returns and
refunded us completely). The fairly generous return policies allow
unscrupulous customers to return their old parts in the new boxes
and get credit, effectively getting the parts for free. Most parts
houses appear to just put the returns back on the shelf without
checking that they were the new parts. I had a similar problem with
a brake slave cylinder from a specialty parts house.<br>
<br>
Bob<br>
<br>
<br>
<div class="moz-cite-prefix">On 7/17/2020 7:00 AM, Rochlin Robert
wrote:<br>
</div>
<blockquote type="cite"
cite="mid:3337D6F6-1706-4F45-9E33-1D6195C91707@comcast.net">
<meta http-equiv="Content-Type" content="text/html; charset=UTF-8">
Iâ??ve grown careful of my dealings with  RockAuto.  Many times they
have the lowest price on the face of it and great product
descriptions, but when you put an order together the shipping
sometimes negates the savings. Â The last time I had a problem with
RockAuto and was trying to get some assistance there was a dialog
box along the way that said the site was fully automated and that
there was no in person customer service. I believe there was a
list with about every issue you could possibly have and a step by
step to go through  and resolve it. I was able to resolve my issue
in this fashion. Â On the other end of the spectrum I got an OEM
bumper for my truck at over $200 under the dealer price and the
shipping was about $30.00 on that item.
<div class=""><span class="Apple-tab-span" style="white-space:pre">
</span>Best,</div>
<div class=""><span class="Apple-tab-span" style="white-space:pre">
</span>Bob<br
class="">
<div><br class="">
<blockquote type="cite" class="">
<div class="">On Jul 16, 2020, at 6:59 PM, John Mitchell
<<a href="mailto:jmitch@snet.net"; class=""
moz-do-not-send="true">jmitch@snet.net</a>> wrote:</div>
<br class="Apple-interchange-newline">
<div class="">
<meta http-equiv="Content-Type" content="text/html;
charset=UTF-8" class="">
<div class="">
<p class="">I've had very good luck with Rockauto. The
prices were usually as good Amazon when shipping was
figured in and the website is much better at picking
the correct parts for my GMC Denali. I live in CT and
shipping is generally 2 days or less. Sorry that you
had problems.  John Mitchell<br class="">
</p>
<div class="moz-cite-prefix">On 7/16/2020 3:02 PM, <a
class="moz-txt-link-abbreviated"
href="mailto:eric@megageek.com";
moz-do-not-send="true">eric@megageek.com</a> wrote:<br
class="">
</div>
<blockquote type="cite"
cite="mid:OF154C0FA4.E2B10FFB-ON852585A7.0067D224-852585A7.0068A3AB@mail.megageek.com"
class="">
<meta http-equiv="content-type" content="text/html;
charset=UTF-8" class="">
<font class="" size="2" face="sans-serif">OK, this is
a partial vent, but it's also a warning to anyone
out there about Rockauto.</font> <br class="">
<br class="">
<font class="" size="2" face="sans-serif">THEY ARE
HORRIBLE!</font> <br class="">
<br class="">
<font class="" size="2" face="sans-serif">First, item
shipping varies so much depending what verison of
the part you buy, that you spend more time trying to
figure out what the shipping will be then actually
finding the product (which is sometimes a pain.) Â I
had a $365 shipping cost for a $45 part once (of
course I didn't buy from them.)</font> <br class="">
<br class="">
<font class="" size="2" face="sans-serif">Then, if you
have any issues with their products, GOOD LUCK!</font>
<br class="">
<br class="">
<font class="" size="2" face="sans-serif">I got an oil
pan and gasket from them. Â The oil pain is .15" too
large to fit, but I couldn't tell this until I was
trying to install it, which meant that the gasket
was opened (and therefore not returnable.) Â So now I
tried to return the pan, but they aren't able to
tell me if the replacement will be the same one.</font>
<br class="">
<font class="" size="2" face="sans-serif">Then,
instead of sending me a replacement pan, they send
me another gasket! Â So I want to return this gasket,
but I have to pay for the shipping! Â Also, they
default to Fedex which doesn't pick up at your
house, you have to bring it to them, which is about
45 mins away from me!</font> <br class="">
<font class="" size="2" face="sans-serif">So, now i'm
out the shipping of all items, I have an oil pan
that doesn't fit, and I still can't even speak to
anyone at the company.</font> <br class="">
<br class="">
<font class="" size="2" face="sans-serif">I WILL NEVER
USE THEM AGAIN!!!!</font> <br class="">
<br class="">
<font class="" size="2" face="sans-serif">Anyone else
have the same experience? Â I've used them twice
before and both times I had to re-select different
options to not incur crazy shipping expenses.</font>
<br class="">
<br class="">
<font class="" size="2" face="sans-serif"><br class="">
"Be as beneficent as the sun or the sea, but if your
rights as a rational being are trenched on, die on
the first inch of your territory." Ralph Waldo
Emerson <br class="">
-Who is John Galt?</font> </blockquote>
</div>
</div>
</blockquote>
</div>
</div>
</blockquote>
<br>
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