Here's a example of what can be accomplished by posting to the vendor
also. Flames on the net don't get help from the vendor.
I hope Barry can solve his problem on shocks also by contacting TRF
again.
Good luck again Barry on your TR8 trip out west with your son. If you
have trouble my phone # is 601 840-0691 home and 840-5650 work and I'll
try to get you help off the net if needed.
Joe Worsley
>TRF wrote:
>
> Dear Mr. Worsley and Mr. Wolpoff,
>
> We read with interest your letter of August 1. Unfortunately, we did not see
> Mr. Wolpoff's original letter regarding "TRF Shock Problem." If you would
> like to write us regarding the problem you had, we would be happy to review
> the situation. The information we currently have shows Mr. Wolpoff is having
> a problem with a transfer set purchased in April 1995. It appears that we
> sent the wrong color transfers which were then installed on the car. We have
> made arrangements to replace that transfer set. Regarding the comment about
> "being hung up on twice while on hold," it appears that it did take some time
> for our customer service rep to locate the 1995 invoice in question and the
> hold period was an extended one. Our sincere apologies for any interruption
> which may have inadvertently occurred.
>
> We do try very hard to service our customers, and we understand that many
> restoration projects cover long periods of time. We believe our warranty and
> returns policies are very lenient.
>
> Thank you, Mr. Worsley, for bringing this situation to our attention. We
> appreciate the opportunity to correct any problems a customer may have.
>
> Sincerely,
> TRF Staff
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