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Re: MGA Interior/Upholstery/vote

To: Lawrie@britcars.com
Subject: Re: MGA Interior/Upholstery/vote
From: David Littlefield <dmeadow@juno.com>
Date: Sat, 3 Feb 2001 18:27:20 -0600
Don't EVER try to return something to them.  It just won't happen.


David Littlefield
'62 MGA MkII
'51 MGTD
'74 MG Midget vintage racer
'88 Jaguar XJ-S

On Sat, 3 Feb 2001 10:23:47 -0800 "British Sportscar Center"
<Lawrie@britcars.com> writes:
> Phil,
> 
> That may be a broad generalization (away from which my H.S. English 
> teacher
> always told us to stay!) but I can cite one recent instance of its
> verity.......
> 
> I was trying to find a damper spring for an MGA steering rack. None 
> of the
> Big 3 had it in stock, so I called a number of smaller MG parts 
> suppliers
> who advertise in Hemmings. Eventually I reached Scarborough Faire.
> 
> I was pleased to find they had the part but they were loath to sell 
> it to me
> because it was so inexpensive. I offered to pay whatever it cost, or 
> a
> minimum charge for processing the order, plus whatever they wanted 
> to charge
> for shipping. (I really needed the part!)
> 
> The conversation then became what a less tolerant man would have 
> considered
> downright ludicrous. I offered to pay by credit card but the amount 
> was "too
> small to make it worth doing that". I offered to pay against invoice
> enclosed with the part and was told "they all say that". I stated 
> that I am
> a Moss Distributor and was told "that means nothing; Moss sends us 
> all their
> deadbeat customers". Several more comments in a similar vein, 
> questioning my
> honesty (over a 90 cent part!) followed..........
> 
> In fairness, they did mail the part to me, enclosing an invoice - 
> which I
> paid the day I received it - but I was left with a definite feeling 
> that
> this was an odd way of doing business. I don't know if that is 
> typical of
> Eastern parts suppliers but I am certainly not inclined to use this
> particular one in future!
> 
> Lawrie
> British Sportscar Center
> (in Northern California, we we treat our customers rather more 
> politely)
> 
> 
> ----- Original Message -----
> From: Phil Bates <jello@ida.net>
> To: Valerie Stabenow <hlub34a@aeroinc.net>
> Cc: <AEKell@aol.com>; <mgs@autox.team.net>
> Sent: Saturday, February 03, 2001 8:28 AM
> Subject: Re: MGA Interior/Upholstery/vote
> 
> 
> > I'll second that for the product and quality, but just remember 
> when you
> > deal with them that they are easterners, so if you're from the 
> south,
> > mid-west or west, their behaviour isn't the same as yours will be.
> >
> > Phil Bates
> >
> > Valerie Stabenow wrote:
> >
> > > My vote goes for Scarborough Faire out in Rhode Island. I bought 
> their
> > > black leather with red piping for my MkII
> > >
> > > Valerie Stabenow, mga, tr4a, xk-e, tr6

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