6/4/2003 10:47:00 PM, Barney Gaylord <barneymg@mgaguru.com> wrote:
>May I suggest that you try calling V.B. on the phone and ask to speak to
>Leo Long. He owns the place.
>
>He did intentionally engineer this system of no tech assist, low-cost
>no-knowledge order takers, and initial refusal to forward your call to a
>supervisor. It's a matter of business policy in the interest of reducing
>expenses (in his own devious way). The average customer can often disagree
>and even get upset with this system, but Leo seems to think it will
>
>Barney Gaylord
>1958 MGA with an attitude
>http://MGAguru.com
>
>
Barney
I did call back today to give Mr. Long a chance as you recommended.
tried two times....
He is not available to customers per a Kathy I spoke to. It did not
seem to make her or the next person more receptive to talking to me.
I don't understand these people.
I will continue to shop there for parts no one else has lilke the
inner tie rod for my Midget. I just won't like it at all.
Thanks
Pete
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