In a message dated 09/02/2005 7:59:44 AM Pacific Standard Time,
owner-mgs-digest@autox.team.net writes:
At one point in the book an a story about Austin motors was related. When
Austin was told that a car was not ready to be released to the public, he
told
them to release it anyway and let the customers find the problems. No wonder
Austin sales dropped precipitously, and British quality dropped to zero.
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I wonder if that was the A90 Atlantic 'Triclops' episode - the Brits were
apparently gob-smacked when this ungainly creation tanked in North American
sales - for some reason they expected it to have great appeal to this market.
Maybe they had amateur sales consultants as well as engineers...........
Bill
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