Not to defend these guys, but to look at it from their perspective.
They put out this CD when there was just XP and Adobe Reader 6.0 and
7.0.
Since then Microsoft and Adobe have made some bad choices. And put out
some crap software. It's not this companies responsibility to provide
support for some other company's junk.
I've been on the receiving end of customer expectations. They have an
unstable mess of a Windows computer and they blame my well behaved
(Unix) servers for their problems. So I have to fix their computers
for them.
I also have a nasty mess of a Unix server, but that's another story.
People cringe when I go out of town, if that machine goes down, there
are big problems. But no one is willing to put up money to get new
hardware to split the 6-7 separate apps off the machine.
I guess it's job security.
On Aug 21, 2009, at 10:21 AM, oliver wrote:
> there are lots of non adobe products out there that read pdf files.
> i bet one of them would work.
>
> as for their head in the sand attitude . . .
>
> ----- Original Message ----- From: "Jack Feldman" <qualitas.jack@gmail.com
> >
> To: "Councill, David" <dcouncill@msubillings.edu>
> Cc: <mgs@autox.team.net>
> Sent: Friday, August 21, 2009 9:58 AM
> Subject: Re: [Mgs] Beware Heritage Trust Manuals on CD PART II
>
>
>> David,
>>
>> Thanks for the offer, but it won't work. Here is the reply from the
>> manufacturer. I am not happy to get a product that won't work on my
>> computer. Note they were only concerned about Vista, not requiring
>> us to
>> have a three generation old program on our computer.
>>
>> Jack
>>
>>
>-------------------------------------------------------------------------------------------------------------------------------
>>
>> Hello- Hopefully the following will help with running the CD more
>> smoothly.
>>
>> System requirements for CDs are:
>>
>> Windows XP and 2000 - not Vista. Vista solution in the form of new
>> CDs
>> coming later in 2009. There will be no solution for older
>> versions...these
>> are
>> not Vista compatible.
>>
>> Acrobat 6.0 and 7.0 - not 5.0, 8.0 or 9.0. Solution is to download
>> 6.0 off
>> the CD or from Adobe.com.
>>
>>
>> Best Regards,
>>
>> Ellen
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