Like so many other things these days, quality control is non-existent.
Randall... sadly what you say is getting truer and truer... although in the
past two weeks I've had three experiences with excellent customer
service...from people who actually spoke the same language I speak..
One was from U-verse (go figure)... tech went well out of his way, including
a return phone call to check up later) to fix a wireless printer problem on
an HP printer... wouldn't get that from HP directly !!
Another was with Woodland Power Products, the makers of Cyclone Rake lawn
vacuums... Needed replacement impeller and housing for a 16 year old unit...
they had the part, shipped it two day and it was COVERED UNDER WARRANTY
!!!!! on a 16 year old unit !!! My next child will be named Cyclone.
third was from e-replacementparts.com where a customer service guy
actually went to the warehouse shelves to put his hand on parts... and when
he didn't have the needed part did the research to find it and get it to
me...
It has restored my faith (to some degree) in American service... almost
makes me forget all the others I've cussed out !!!
yall have a Merry Christmas now, ya hear ???\
john
---
This email is free from viruses and malware because avast! Antivirus protection
is active.
http://www.avast.com
_______________________________________________
Shop-talk@autox.team.net
Archive: http://www.team.net/archive
|