I had almost the same experience only maybe worse. I
got it but it took more than two months. I also was
told that it would be shipped the next day or a couple
of days or whatever each time that I called. I also
got the story about pnemonia and that he was working
as hard as he could. I had a very difficult time
getting them on the phone. It would ring busy for an
hour at a time. One time I put the phone on auto dial
and it was more than 200 calls before someone ordered.
They also billed me the same day that I ordered and
it was $229 not $209.
I did get the top which does look good but I have yet
to put in on. It didn't come with any instructions
which, I think, others do.
In the 29 and a half year that I have owned triumphs,
I found this transaction to be the most
unproffessional that I have ever experienced. I would
not do business with these people.
--- Max Brewster <brewsjl@hotmail.com> wrote:
>
> WARNING!!!!
> I ordered a top from this guy and had to cancel my
> order because I could not
> get him to ship it. Here is an account of what
> happened.
>
> November 28, 2000 I ordered the top and he said it
> would arrive in about 10
> days. I gave it about two and 1/2 weeks and called
> to see if he had shipped
> it. He said it would be shipped out the next
> shipment. I asked him why it
> had not been shipped yet. He got aggravated at me
> and said he had been in
> the hospital and was under doctor's orders to work
> half days. He said it
> would be shipped with the next orders, whatever that
> means, and that it
> should arrive sometime the week after Christmas. I
> waited an additional week
> and called to see if it had been shipped. Guess
> what? He told me it would be
> shipped out the next shipment. I told him he had
> told me that two weeks ago
> and again got aggravated and went into how he had
> been sick and how he only
> makes $12.00 on each top and that it was not worth
> $12.00 to jeopardize his
> health. I finally asked him what day it would be
> shipped and he refused to
> give me a date. He said that if I couldn't wait that
> I could have a refund.
> I opted for the refund which hasn't been processed
> yet and its been about 10
> days.
>
> I also found it interesting that when I called the
> 800 number to check on
> the order he said I had to call the other number
> because the 800 number was
> for orders only. When I called the other number the
> same guy answered!! He
> has a girl answering the phone sometimes as well and
> she is not much help
> either because she has to put him on the phone to
> answer any questions..
>
> This seems like a small operation and I'm not saying
> you should not order
> from him, and maybe he has been sick. However, he
> should not promise over
> and over to ship if he does not intend to. If you do
> order be prepared to
> wait a long time and have to deal with a very
> unprofessional outfit. If this
> guy gets over his illness maybe his service will
> improve. But in the mean
> time beware!!
>
> On Monday, January 8, I ordered a Robbins vinyl top
> from Spit Bits and
> received it on Thursday, January 11. That's
> seervice!!!!!! I had to settle
> for a vinyl top but at least its here at my house
> instead in limbo.
>
> I guess a cloth top for $229.00 is too good to be
> true.
>
> Regards,
> Max Brewster
> 79 Spitfire
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