It is unfortunate that you guys had this experience. I guess I was a lucky
one when I ordered last summer. I do know thier intrest is not primarily in
the canvas tops but in the Fiat and Lancia parts stuff. Again NFI caused I
based my recommendation on the tranaction I had. Thanks for the warning,
food for thought for the next top, which might have been for the TR3a.
David A. Templeton
Open Text Corp.
Waterloo, ON
Canada
WebSite: http://trandmustang.homestead.com
'74 Triumph SpitSix '66 Ford Mustang (Wife's)'66 Ford Mustang GT '59
Triumph TR3a (Project) '99 GMC Safari '95 GMC K2500 Sierra
> -----Original Message-----
> From: owner-spitfires@autox.team.net
> [mailto:owner-spitfires@autox.team.net]On Behalf Of Chris DeStaffany
> Sent: Thursday, January 18, 2001 9:57 PM
> To: Max Brewster
> Cc: spitfires@autox.team.net
> Subject: Re: Caribou Canvas Tops
>
>
>
> I had almost the same experience only maybe worse. I
> got it but it took more than two months. I also was
> told that it would be shipped the next day or a couple
> of days or whatever each time that I called. I also
> got the story about pnemonia and that he was working
> as hard as he could. I had a very difficult time
> getting them on the phone. It would ring busy for an
> hour at a time. One time I put the phone on auto dial
> and it was more than 200 calls before someone ordered.
> They also billed me the same day that I ordered and
> it was $229 not $209.
>
> I did get the top which does look good but I have yet
> to put in on. It didn't come with any instructions
> which, I think, others do.
>
> In the 29 and a half year that I have owned triumphs,
> I found this transaction to be the most
> unproffessional that I have ever experienced. I would
> not do business with these people.
>
> --- Max Brewster <brewsjl@hotmail.com> wrote:
> >
> > WARNING!!!!
> > I ordered a top from this guy and had to cancel my
> > order because I could not
> > get him to ship it. Here is an account of what
> > happened.
> >
> > November 28, 2000 I ordered the top and he said it
> > would arrive in about 10
> > days. I gave it about two and 1/2 weeks and called
> > to see if he had shipped
> > it. He said it would be shipped out the next
> > shipment. I asked him why it
> > had not been shipped yet. He got aggravated at me
> > and said he had been in
> > the hospital and was under doctor's orders to work
> > half days. He said it
> > would be shipped with the next orders, whatever that
> > means, and that it
> > should arrive sometime the week after Christmas. I
> > waited an additional week
> > and called to see if it had been shipped. Guess
> > what? He told me it would be
> > shipped out the next shipment. I told him he had
> > told me that two weeks ago
> > and again got aggravated and went into how he had
> > been sick and how he only
> > makes $12.00 on each top and that it was not worth
> > $12.00 to jeopardize his
> > health. I finally asked him what day it would be
> > shipped and he refused to
> > give me a date. He said that if I couldn't wait that
> > I could have a refund.
> > I opted for the refund which hasn't been processed
> > yet and its been about 10
> > days.
> >
> > I also found it interesting that when I called the
> > 800 number to check on
> > the order he said I had to call the other number
> > because the 800 number was
> > for orders only. When I called the other number the
> > same guy answered!! He
> > has a girl answering the phone sometimes as well and
> > she is not much help
> > either because she has to put him on the phone to
> > answer any questions..
> >
> > This seems like a small operation and I'm not saying
> > you should not order
> > from him, and maybe he has been sick. However, he
> > should not promise over
> > and over to ship if he does not intend to. If you do
> > order be prepared to
> > wait a long time and have to deal with a very
> > unprofessional outfit. If this
> > guy gets over his illness maybe his service will
> > improve. But in the mean
> > time beware!!
> >
> > On Monday, January 8, I ordered a Robbins vinyl top
> > from Spit Bits and
> > received it on Thursday, January 11. That's
> > seervice!!!!!! I had to settle
> > for a vinyl top but at least its here at my house
> > instead in limbo.
> >
> > I guess a cloth top for $229.00 is too good to be
> > true.
> >
> > Regards,
> > Max Brewster
> > 79 Spitfire
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