This is certainly not indicative of the past 15 years that I have been
dealing with C. Runyan and TRF, and I trust this is not an indication of a
trend. I tend to think this is an isolated.
Good luck,
Frank
-----Original Message-----
From: Bob Bailey <rbailey@snet.net>
To: triumphs@autox.team.net <triumphs@autox.team.net>
Date: Wednesday, September 29, 1999 5:27 PM
Subject: [Fwd: TRF Nightmare]boundary="------------97D4A335E10EC05F1376600E"
>
>This is a multi-part message in MIME format.
>--------------97D4A335E10EC05F1376600E
>
>Sorry, so upset I messed up the address the first try.
>
>--------------97D4A335E10EC05F1376600E
>Content-Disposition: inline
>
>X-Mozilla-Status2: 00000000
>Date: Wed, 29 Sep 1999 16:17:10 -0400
>From: Bob Bailey <rbailey@snet.net>
>X-Accept-Language: en
>MIME-Version: 1.0
>To: troumphs@autox.tem.net
>Subject: TRF Nightmare
>
>Hello all,
>I would like to bring to your attention a seroius problem I am having
>with TRF
>On june 19th I orderd parts for my 1966 TR4A from TRF.
>On June 27 I sent them back to TRF and asked to have my MasterCard
>credited. The purchase appeared on my June statement. Next month (July)
>my statement did not reflect a credit from TRF so I called to find out
>why. I was told the the credit was pending and would appear on my next
>statement. My August statement came and still there was no credit from
>TRF. When I called I was told that the matter would be given to a
>supervisor and my next statement would reflect the credit. Last thursday
>(Sept 23) my statement from MasterCard came and still there was no
>credit from TRF. When I called them I was not allowed to speak to a
>supervisor but one would get back to me Monday (on vacation?) Anyway
>monday when I called (still can't talk to a supervisor) I was told that
>the urgency of my problem would be stress to a supervisor and I would
>get a call. Tuesday I called and when I was told that a supervisor would
>call me I said "please tell someone that when I hang up I'm going to log
>on and tell the good folks on the Triumphs list about my problem" I was
>put on hold for awhile and then told that the credit would be applied by
>4:30 Wednesday, please call back. SO I DID. At 3PM it was not done, but
>I was told that by 4:30 it would be. HOWEVER... they would not do
>anything about the $21.20 of interest that accrued while I was waiting
>for them to process my refund. So I'm out the money, my wife is furious,
>I feel like a fool, and I still have to call back tomorrow to be sure
>that THIS time they did what they said they would.
>
>I will never deal with TRF again, I hope that no one else ever has to go
>through this.
>
>Charles, this is a poor way to gain customer loyalty.
>
>Bob Bailey
>1966 TR4A IRS
>
>
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>
>
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