One of the most important things you can do when you have a discrepancy
between a purchase (and/or return) when using a credit card is to write to
the credit card company within 30 days of receipt of the first statement
that includes the error. In other words, send a letter when you send in
your payment for that billing period. That will stop all interest charges
on that item until it is resolved (if not in your favor, it will be retro to
original billing). Also, it will generate a report/letter to the vendor
requesting response within a certain period of time (about 10 days I think).
If there is no response, then the correction will be made without requiring
their response.
The key, is to do it within the billing period. Once you send payment and
it rolls to the next billing period, the credit card company considers the
transaction valid.
Carl
-----Original Message-----
From: Bob Bailey [mailto:rbailey@snet.net]
Sent: Wednesday, September 29, 1999 4:24 PM
To: triumphs@autox.team.net
Subject: [Fwd: TRF Nightmare]
boundary="------------97D4A335E10EC05F1376600E"
Hello all,
I would like to bring to your attention a seroius problem I
am having
with TRF
On june 19th I orderd parts for my 1966 TR4A from TRF.
On June 27 I sent them back to TRF and asked to have my
MasterCard
credited. The purchase appeared on my June statement. Next
month (July)
my statement did not reflect a credit from TRF so I called
to find out
why. I was told the the credit was pending and would appear
on my next
statement. My August statement came and still there was no
credit from
TRF. When I called I was told that the matter would be given
to a
supervisor and my next statement would reflect the credit.
Last thursday
(Sept 23) my statement from MasterCard came and still there
was no
credit from TRF. When I called them I was not allowed to
speak to a
supervisor but one would get back to me Monday (on
vacation?) Anyway
monday when I called (still can't talk to a supervisor) I
was told that
the urgency of my problem would be stress to a supervisor
and I would
get a call. Tuesday I called and when I was told that a
supervisor would
call me I said "please tell someone that when I hang up I'm
going to log
on and tell the good folks on the Triumphs list about my
problem" I was
put on hold for awhile and then told that the credit would
be applied by
4:30 Wednesday, please call back. SO I DID. At 3PM it was
not done, but
I was told that by 4:30 it would be. HOWEVER... they would
not do
anything about the $21.20 of interest that accrued while I
was waiting
for them to process my refund. So I'm out the money, my wife
is furious,
I feel like a fool, and I still have to call back tomorrow
to be sure
that THIS time they did what they said they would.
I will never deal with TRF again, I hope that no one else
ever has to go
through this.
Charles, this is a poor way to gain customer loyalty.
Bob Bailey
1966 TR4A IRS
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