[Shotimes] Tokico failure?

[Erik Balser]

I had a right rear Tokico failure where the oil leaked all out.  I bought
them from www.shox.com and they worked with me on the whole deal.  What I
ended up doing was purchasing one new
strut from them.  And sent the old failed one back after I replaced it, so
the car had no down time.  And when it got sent back I got refunded for the
one I bought.
I believe your best option is to deal directly with the vendor you bought it
from, and try to work out something similar if possible if you don't want
the down time on the car.

----- Original Message -----
From: "George Fourchy" <krazgeo@comcast.net>
To: <Shotimes@autox.team.net>
Sent: Monday, July 25, 2005 12:56 AM
Subject: Re: [Shotimes] Tokico failure?


> On Sun, 24 Jul 2005 13:32:33 -0500, van Oss wrote:
>
> >Any tips on how to work with Tokico on
> >this?  I don't want my car out of service while I send in the old strut
and
> >they send me a new one.
>
> The one time I've gotten warranty service, I had two for the front of a
mid '90s
> Escort leak and lose their oil.  I had to have the original receipt, and
the two
> struts had to be sent back to the dealer where I got them.  I did get two
new ones,
> but it took several weeks.  The car sat while they were out.  If it's been
a while,
> I'd bet you will have trouble.
>
> George
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