[Spits] Customer Contact From Victoria British Website

[Joe Guinan]

Good job on at least trying to let them know of a problem wit their product. I await - with bated breath - any actual reply from VB/LMC. I really don't think they care. I used to buy some stuff from them, because I travelled through the Kansas City area somewhat regularly and could save shipping costs. Now I only use BPNW, SpitBits, and TSI. When anyone I've communicated with actually had problems with any of their parts, they WANTED to hear about it, and wanted to make sure they corrected the problem. You may pay a tiny bit more for their parts, but that expense is paid for by not having to deal with problems like you experienced. Still, little things get by everyone once in a while. A parts producer could change specs without letting anyone know, etc.

Joe Guinan
Fremont, NE
spitfirejoe at email.com
> ----------------------------------------------------------------------

> Date: Sat, 11 Jan 2014 12:18:05 -0800
> From: Dennis Reese <dennis_reese at wavecable.com>
> To: customercare at longmotor.net, Spitfire Group
> <spitfires at autox.team.net>
> Subject: [Spits] Customer Contact From Victoria British Website
> 
> Not long ago I purchased two wheel bearing kits for my 75 spitfire 1500 your
> p/n 5-925. In the process of installing using the original hubs and your kit,
> it became apparent that the supplied oil seal wasn't going to work. The metal
> shell diameter is slightly larger than the hub diameter and therefore cannot
> be inserted in the hub. It is also made of very thin metal that will easily
> deform under any kind of pressure either from a press or by tapping with a
> hammer. Apparently this has happened to other spitfire owners as several
> responded to my plea for advice by saying that I should cut the felt out of
> the supplied seal and glue it into the original shells. I did that and it
> worked but the fact remains that you are apparently selling a part that won't
> fit the original hubs (maybe new hubs are slightly different?). Most of us
> know to not throw away original parts just for this reason and garages are
> full of them. I've attached a couple of pictures for your information.