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>Subject: computer nerds (fwd)
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>This is pretty good...hope you enjoy!
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>>
>> So you think you're computer-illiterate? Check out the following
>> excerpts from a Wall Street Journal article by Jim Carlton --
>>
>>
>> 1. Compaq is considering changing the command "Press Any Key" to
>> "Press Return Key" because of the flood of calls asking where the
>> "Any" key is.
>>
>> 2. AST technical support had a caller complaining that her mouse
>> was hard to control with the dust cover on. The cover turned out to
>> be the plastic bag the mouse was packaged in.
>>
>> 3. Another Compaq technician received a call from a man complaining
>> that the system wouldn't read word processing files from his old
>> diskettes. After trouble- shooting for magnets and heat failed to
>> diagnose the problem, it was found that the customer labeled the
>> diskettes then rolled them into the typewriter to type the labels.
>>
>> 4. Another AST customer was asked to send a copy of her
>> defective diskettes. A few days later a letter arrived from the
>> customer along with Xeroxed copies of the floppies.
>>
>> 5. A Dell technician advised his customer to put his troubled
>> floppy back in the drive and close the door. The customer asked the
>> tech to hold on, and was heard putting the phone down, getting up and
>> crossing the room to close the door to his room.
>>
>> 6. Another Dell customer called to say he couldn't get his
>> computer to fax anything. After 40 minutes of trouble-shooting, the
>> technician discovered the man was trying to fax a piece of paper by
>> holding it in front of the monitor screen and hitting the "send" key.
>>
>> 7. Another Dell customer needed help setting up a new program, so
>> a Dell tech suggested he go to the local Egghead. "Yeah, I got me a
>> couple of friends, "the customer replied. When told Egghead was a
>> software store, the man said, "Oh, I thought you meant for me to find
>> a couple of geeks."
>>
>> 8. Yet another Dell customer called to complain that his keyboard
>> no longer worked. He had cleaned it by filling up his tub with soap
>> and water and soaking the keyboard for a day, then removing all the
>> keys and
>> washing them individually.
>>
>> 9. A Dell technician received a call from a customer who was
>> enraged because his computer had told him he was "bad and an invalid".
>> The tech explained that the computer's "bad command" and "invalid"
>> responses shouldn't be taken personally.
>>
>> 10. An exasperated caller to Dell Computer Tech Support couldn't
>> get her new Dell Computer to turn on. After ensuring the computer was
>> plugged in, the technician asked her what happened when she pushed
>> the power button. Her response, "I pushed and pushed on this foot
>> pedal and nothing happens." The "foot pedal" turned out to be the
>> computer's mouse.
>>
>> 11. Another customer called Compaq tech support to say her
>> brand-new computer wouldn't work. She said she unpacked the unit,
>> plugged it in, and sat there for 20 minutes waiting for something to
>> happen. When asked what happened when she pressed the power
>> switch, she asked "What power switch?"
>>
>> 12. True story from a Novell NetWire SysOp:
>>
>> Caller: "Hello, is this Tech Support?" Tech: "Yes, it is. How may I
>> help you?"
>>
>> Caller: "The cup holder on my PC is broken and I am within my warranty
>> period. How do I go about getting that fixed?"
>>
>> Tech: "I'm sorry, but did you say a cup holder?"
>>
>> Caller: "Yes, it's attached to the front of my computer."
>>
>> Tech: "Please excuse me if I seem a bit stumped, it's because I am.
>> Did you receive this as part of a promotional, at a trade show? How
>> did you get this cup holder? Does it have any trademark on it?"
>>
>> Caller: "It came with my computer, I don't know anything about a
>> promotional. It just has '4X' on it."
>>
>> At this point the Tech Rep had to mute the caller, because he couldn't
>> stand it. The caller had been using the load drawer of the CD-ROM
>> drive as a cup holder, and snapped it off the drive!
>>
>>
>>
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This archive was generated by hypermail 2b30 : Tue Sep 05 2000 - 09:28:27 CDT