I don't suppose Skip Kelsey will mind my including him in this comment, as
he's almost as nice a guy as I am........
We are both Official Moss Motors Distributors. We have both dealt with
Moss for many years. I actually worked for Moss for eight years. Your
comments about their "unhelpful attitudes" and "terrible customer service
attitude", and especially your statement that they "were not truthful about
things when asked" grieve me (and, I'm sure, Skip) very much.
You must have dealt with a new salesman there, because we know their
company policy is just the opposite of what you describe. They have a
genuine commitment to give the customer good service. We have always found
their products to be satisfactory for the intended use and generally of
good value. Please relay specific details of your complaints to Moss's
Sales Manager, Mike Chaput; he will address them with the salesman in
question (you did get his name, didn't you, when he so clearly upset you?)
And if you still want to buy Moss products without dealing with the company
itself, give me or Skip a try. We will never give you an unhelpful
attitude, and certainly we'll always be truthful.
Lawrie
British Sportscar Center
----------
> From: MYLDN@aol.com
> To: mgs@autox.team.net
> Cc: Wildbil923@aol.com
> Subject: who to buy from [2]
> Date: Friday, February 06, 1998 8:54 PM
>
> Hello Bill, like your experiance with MOSS I also have found there
quality to
> be poor on many items , but worse yet there customer service attitude was
> terrible. they were not truthfull about things when asked, and displayed
a
> very unhelpfull attitude about trying to resolve any problems.
> which is why I am reserching other parts suppliers, hopeing to find
someone
> willing to provide a quality part or at least make an effort to be
helpfull in
> resolving any problems. I dont feel thats much to ask when we are
spending
> well into the thousands of dollars range over time to restore these fun
cars
> we love so much.
> Sean Muldoon
> 1958 MGA Roadster.
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